Login

When you first sign in to the Courseware Marketplace, you have to create a password. Please follow the steps below:

1. Click on the personal 'access link' provided to you in your invitation e-mail.
2. You areredirected to the 'set password' page which opens in a new window.
3. Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
4. Press the 'Submit' button.
5. If you are allocated to more than one organisation, please use the Organisation drop down menu to select the organisation for which you wish to order and press the 'Continue' button.

Please note: your password needs to consist of 8 characters or more including letters, numbers and symbols.

You can save your user name to facilitate your next visit to the Courseware Marketplace:

1. Navigate to the 'login' screen by entering the following URL: arvato.courseware-marketplace.com to your browser.
2. Check 'Remember my sign in credentials' checkbox.
3. The system logs you in to the Marketplace and your user name is saved.

If you have an idea about the course name or know precisely what course you are looking for, the product search is the easiest way to find your desired course.

1. Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
2. Check the search results for the desired course.
3. Optional: set additional filters to reduce the number of search results and press the 'filter' button. If you need guidance for filtering your search result list, please click here.

Tip: the following search terms deliver the best results: course number, course title, and product technology.

If you are browsing a technology category which contains a lot of courses or your search delivers too many hits, you can optionally set a number of filters to refine and narrow down your search results:

1. Browse the catalogue or execute a product search as explained above.
2. Set one or multiple of the above mentioned filters or checkboxes.
3. Press the 'filter' button.

The search result list refreshes and only shows courses which are available for your defined filter selections. Be aware that if you selected multiple filters at the same time, all criteria need to apply for a course to be listed in the search results. If you do not receive any search results try reducing the number of filters.

If you are browsing a technology category which contains a lot of courses, you can optionally set a number of filters to refine and narrow down your search results. To do this, follow the instructions listed below:

1. Browse the product categories or use the search functionality as explained above
2. Check the search results for the desired course.
3. Set additional filters to reduce the number of search results and press the 'filter' button.

The following filters are displayed above the search result list.

Product Technology

Lists all technologies availableProduct

• Further filter the technology to a specific product group
• If you want to address a specific target audience, select the matching audience from the 'Product' drop down

Target audience

• For each course, the Courseware Marketplace stores the associated target audiences
• If you want to address a specific target audience, select the matching audience from the 'Target Audience' drop down

For courses which are available in digital and print versions you can choose your delivery method. By default the delivery method will be set to 'digital only'.

1. To change the delivery method, click on either the 'Digital only' or 'Print only' radio button
2. Your pricing is updated automatically.

Please note: not all courses are available in both a print and digital format

All revisions of a purchased course will be automatically added to the user’s bookshelf upon license code redemption.

Exactly.

The new revision will be automatically added to the user’s bookshelf without any need of customer interaction.

The order contact that placed an order for a Fresh Editions course and the Primary Contact of the organization will receive a notification e-mail as soon as a new revision for a course is released. They will have the option to unsubscribe from the notification mails in the 'My Account' area. For more details on this notification subscription, please click here.

The time of purchase or code redemption has no impact on the Fresh Editions functionality.

Not necessarily,certain courses or revisions will not offer Fresh Editions functionality.

1. Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
2. Check the search results.

By default, the ’Exam Voucher Codes’ section will display all voucher code orders that have been placed on the Courseware Marketplace. Use the search feature to find a particular order.

1. Navigate to the 'My Account' area and click on the ’Exam Voucher Codes’ link in the left hand navigation.
2. Enter any other search criteria into the matching fields for 'Order Date From', ''Order Date To', 'Order Number', or 'Purchase Order No'.
3. Click the 'Search' button.
4. The matching search results are displayed in the 'Voucher' list.

Please note: you may see different vouchers in ’Exam Voucher Codes’, depending on the Exam Delivery Provider you purchased them from. The search result list shows all voucher code orders which meet your entered search criteria. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results list. If you do not receive any search results try reducing the number of filters.

1. Navigate to the 'My Account' area and click on the ’Exam Voucher Codes’ link in the left hand navigation.
2. Search for the order you want to download the voucher codes for. If you need guidance on how to search for your voucher, please click here.
3. Click the 'View Codes' button besides the selected order.
4. A pop up window opens up, providing you with a short information text and the voucher codes.
5. Export the voucher codes to Excel and download it to your computer by pressing the 'Download Excel' button bottom of the pop up window.
6. Close the pop up window by pressing the 'X' button.

Please note: you can download the Excel file with the voucher codes for either of the Exam Delivery Providers again at a later stage in time. You need to track distributed codes yourself to prevent double distribution.

1. Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
2. Check the search results and go to the product details page for the Packaged Sets.

The shopping cart lists all courses you have added. You can delete any unwanted items at any time before proceeding to the checkout process.

1. Click 'Remove' link under course cover image.
2. Pricing and credit limit data are updated automatically.
3. Repeat the process for all courses you wish to delete.

When add a course to the shopping cart, it is listed with a default quantity of 1 unit. Please consider that you need to increase the order quantity to match your anticipated class size before proceeding to the checkout:

1. Enter the desired number of courses in 'quantity' textbox.
2. Press 'Refresh' button next to the 'quantity' box or press 'Enter'.
3. Repeat the process for until all courses are listed with the desired order quantity.

If your shopping cart contains any print courses, you need to select a shipping address in the cart before you can proceed with the checkout process. By default the country associated with your user profile is selected. Change this selection manually:

1. Select a ship-to country from the 'Select Ship-to country' drop down.
2. The applicable shipping rates are updated automatically.

Please note: you will only seeship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

If your order contains any print products, by default the 'standard' shipment is selected. To speed up the delivery you may manually change the shipping method to express shipment:

1. Select your desired shipping method from the 'Shipping Method' drop down.
2. Your pricing is updated automatically.

Please note: selecting express shipment will incur additional costs. The prices can vary, depending on your location and the selected ship-to destination.

Selecting the 'Rush Production' option will prioritize your order for production. With this option your course will print within 24 hours. This service is charged at an additional 15%.

1. Check the 'Rush Production' checkbox.
2. Your pricing is updated automatically.

For courses which are available as digital and print version you can choose your delivery method. By default the delivery method is set to 'digital only'.

1. Check for the delivery method selector on the product details page or the shopping cart.
2. Change the delivery method to either 'Digital only' or 'Print only' by clicking on the matching radio button.
3. Your pricing is updated automatically.

Please note: not all courses are available in both a print and digital format

If you have carefully checked the contents of your shopping cart you need to proceed to the next step of the checkout process:

1. Access the 'Shopping Cart'.
2. Click on the 'Checkout now' button
3. You are navigated to the Address page.

Please note: you can return to the shopping cart at any time during the checkout process by clicking on the 'Back to Cart' link on the bottom of the screen.

If your company profile already has stored shipping addresses for the selected ship-to country you can simply select the pre-defined address from the drop down menu. To access your selection, please:

1. Proceed to 'Address" screen in the checkout process.
2. Click on the 'Select Shipping Address' drop down.
3. Select the shipping address you want to use.
4. Double check the address settings and make corrections where necessary.
5. Press the 'Continue to payment' button and proceed to the next step in the checkout process.

Please note: the ship-to country is fixed to the value you have selected on the shopping cart page. To change it, please return to the shopping cart. You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact Marketplace_Support@Arvato.com for support.

If you do not have any shipping addresses associated with your company profile or decide to ship your order to a different destination, you can always enter a new order address.

1. Click on the 'Select Shipping Address' drop down.
2. Select the 'new address' value from the drop down menu.
3. Enter all required address data.
4. Press the 'Continue to payment' button an proceed to the next step in the checkout process

Please note: if you want to setup a new standard shipping address for your company profile which appears in the 'select shipping address' drop down menu, you can do so on the My Account page under User Profile . If you need guidance on how to setup new shipping address, please click here.

The ship-to country is selected in the shopping cart to calculate the correct prices, tax and shipping rates. If you want to change the ship-to country, please navigate back to the shopping cart.

Please note: You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

If you want to enter a purchase order number to your order which is referenced on your invoice you can do so on the address page during the checkout process. To do so, please:

1. Access the address page in the checkout process by clicking on the 'Purchase Now' button on the shopping cart.
2. Enter your PO number in the 'Purchase Order Number' textbox.
3. Press the 'Continue to payment' button to proceed to the next step in the checkout process.

The Courseware Marketplace is PCI-DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.

Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually — by an external Qualified Security Assessor (QSA). In addition, Arvato conducts quarterly penetration tests and security scans to ensure maximum data security.

Courseware Marketplace accepts credit card and invoice payments.

Please note: invoice payments are only available to customers who have an established credit limit with the Courseware Marketplace. To find out if you are eligible to apply for a credit limit please contact Marketplace_Support@Arvato.com. Customers who have reached their credit limits or do not have a credit line with the Courseware Marketplace can purchase via credit card.

When you pay by invoice, your order is invoiced against your credit limit. Your credit limit status is displayed on the following pages:

• Balance of Account in My Account
• Shopping Cart
• Payment Page in the checkout process

Courseware Marketplace accepts Master Card, Visa, and American Express in most countries.

1. Access the payment page in the checkout process by clicking on the 'Continue to payment' button on the address page.
2. Select your credit card from the 'Card Type' drop down.
3. Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
4. Press the 'Continue to review' button and proceed to the next step in the checkout process.

Please note: during the order submission process we will authorized your credit card and placea hold for the value of the order. If your card is invalid or other problems occur during the authorization process your order submission will be aborted. In this case, check your entered credit card data and try again. If the problem remains, please contact us for help.

The Credit Card Verification Number (CCVN) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the internet or over the phone. The number appears only on the card itself, not on receipts or statements.

We ask for the CCVN when you enter your payment information. This helps ensure that anyone placing an order on the Courseware Marketplace has the card in his or her possession and is not using a stolen credit card number.

Please note: each credit card company has a different name for the security code and puts it in a different place. For further reference, please check the tool tip on the payment site.

In case you exceeded your credit limit, your payment options will be limited to credit card only. To enable invoice payment again settle your open invoices. Find a full list of open and paid invoices in the 'My Account' area.

Redeem coupon codes in your shopping cart. Coupons are usually tied to an active marketing campaign and grant discounts for certain courses on the Courseware Marketplace. The amount or discount percentage may vary depending on the underlying marketing campaign. To redeem your coupon code, please proceed as following:

1. Access the 'Order Review' page by clicking on the 'Continue to review' button on the payment page.
2. Enter your coupon code in the 'Promotion Code' textbox.
3. Press the 'Redeem Code' button.
4. Your pricing is updated automatically and now lists the discount value.

Please note: coupon codes may be tied to certain conditions which must be fulfilled before the discount is granted (e.g. two specific courses must be added to the cart to receive the discount). For details, please check the provided campaign information or ask the person who provided you with the coupon code.

The digital invoice option is selected per default. This means that a digital invoice is sent to the e-mail address used during login or the email address entered during the ordering process. If you want to receive a physical invoice, please uncheck the box.

Please note: the due date of the invoice is based on the invoice creation date not the date the invoice was received.

If you have reviewed all entries carefully for correctness and completeness, agree to the terms and conditions andsubmit your order.

1. Access the 'Order Review' page by clicking on the 'Continue to review' button on the payment page.
2. Click on the 'Terms and Conditions' link and carefully read the text.
3. Check the 'Terms and Conditions' checkbox if you accept the purchase terms.
4. Click the 'Submit Order' button.

Please note: during the order submission process your credit card data will be authorized with the assigned payment service provider. If your card in invalid or other problems occur during the authorization process your order submission will be aborted. In this case check your entered credit card data and try again. If the problem remains, please contact us for help.

If you need a printed version of the order confirmation, you have the chance to use the functionality to print the page by following these steps:

1. Click 'Print this page' button at the bottom of the screen, which opens a print dialog.
2. Modify the print dialog to your needs (quantity, formats etc.).
3. Print your confirmation page.

If you have purchased digital courses on Courseware Marketplace, the order confirmation page will provide you with an option to start the distribution process to your students:

1. From the order confirmation page, click on the 'Share Course' button in the 'Your Purchased Items' list.
2. You will be redirected to the class management page so you may distribute the digital licenses.
3. If you need further instructions on how to distribute your digital courses, please click here.

1. Click on 'My Account' in the main navigation.
2. Select 'User Management' in the left-hand navigation.
3. Enter the user’s first name, last name', e-Mail address and phone number in the 'Create New User' section.
4. Select the 'User Role(s)' by marking the respective checkboxes. Please note that multiple selections are possible.
5. Press the 'Create' button to save the user to your organization.

Please note: it might take up to 24 hours until the new user has access to the Courseware Marketplace. The new user will receive a Welcome E-Mail to the provided e-mail address including a personalized link to activate their account.

If you are looking for a particular user, you can use the search to find the user.

1. Navigate to the 'My Account' area.
2. Select 'User Management' in the left-hand navigation.
3. Enter search criteria into the matching fields for 'First Name', 'Last Name' or 'E-Mail'.
4. Click the 'Search' button.
5. The list will refresh and show all users matching your entered search terms.

1. Click on 'My Account' in the main navigation.
2. Select 'User Management' in the left-hand navigation.
3. Search for the user you would like to edit. If you need advice on how to find a user, please click here.
4. Press the 'Delete' button next to the user’s name. An overlay message pops up and asks you to confirm the deletion.
5. Press the 'Yes' button in the overlay to confirm your action.
6. The user is deleted from the organization and cannot sign in to the Courseware Marketplace anymore.

Please note: Only Primary Contacts and Administrator roles have access to delete other users. It might take up to 24 hours until the changes to the user profile become active on the Courseware Marketplace.

To edit an existing shipping address in your address book, please proceed as follows:

1. Click on 'My Account' in the main navigation to navigate to the 'User Profile' page.
2. Click on the 'Select Shipping Address' drop down.
3. Select the shipping address you want to edit.
4. Click the 'Edit' button and adjust/complete the information.
5. Make the necessary changes to the address data.
6. Click the 'Save' button to store the changes to your user profile.

Please note: you will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

By default, the 'Your Orders' list will display all orders placed on the Courseware Marketplace. If you are looking for a particular order you can use the order search functionality.

1. Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
2. Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', or 'PO Number'
3. Optional: click on the 'from' and 'to' fields to select a date range for your search
4. Click the 'Search' button.
5. The matching search results are displayed in the 'your orders' list

Please note: the search result list only contains orders which meet your entered search criteria. Please be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results. If you do not receive any search results try reducing the number of filters.

By default, the digital library page will display all digital courses ly purchased on the Courseware Marketplace. If you are looking for a particular course you can use the search.

1. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
2. Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', or 'PO Number'.
3. Optional: click on the 'from' and 'to' fields to select a date range for your search.
4. Click the 'Search' button.
5. The matching search results are displayed in the 'digital courses' list.

Please note: the search result list shows all digital courses which meet your entered search criteria as well as the selected data range. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the digital course to be listed in the search results list. If you do not receive any search results try reducing the number of filters.

Please note that the Courseware Marketplace automatically creates a "virtual class" for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of courses you have purchased on the Courseware Marketplace. These license keys need to be distributed to the students. The license key distribution can be initiated from your digital library in the 'my account' area.

1. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
2. Search for the course you want to distribute in your 'Digital Library'. If you need guidance on how to search your digital library, please click here.
3. Click the 'Share' button besides the selected course
4. You are navigated to the 'Class Details' page on the Management DashboardManagement Dashboard.

After you have clicked on the "Share" button on the Courseware Marketplace you will be redirected to the "Class Management" Site on the Management DashboardManagement Dashboard. On this page you will see all licenses which are associated with your virtual classroom.

All licenses for the selected class are listed in the 'Class Overview' list. In its initial state, the list will only contain the license numbers which all have the status 'not redeemed'. When distributing the licenses to the students, you have two different options: distribution via e-Mail or PDF print out. If you are sending out licenses for the first time, you can send out multiple licenses at once.

The e-mail distribution is most interesting for students who want to access their course materials prior to class or for students who do not attend in-house class sessions at all. The e-mail contains the student's license key as well as all other relevant information on how to unlock the digital courseware.

For all license keys that have not been sent out yet, you can select the mass distribution via e-mail. To send out multiple keys via e-mail, please follow the steps outlined below:

1. Navigate to the 'Class Details' area on the Management Dashboard by clicking on the 'Share' button in your 'Digital Library' in the 'My Account' section.
2. Mark the checkbox for all licenses you want to distribute via e-Mail in the 'Class Overview' list.
3. Click the 'Send e-mail to selected' button below the 'Class Overview' list.
4. You are navigated to the 'E-Mail Distribution' page on the Management Dashboard.

1. Enter the student's e-mail address into the 'User E-Mail' textbox.
2. Enter the student's name into the 'User Name' textbox.
3. Repeat the process for all selected licenses.
4. Optional: edit the e-mail text in the lower part of the e-mail.
5. Click the 'Send E-Mail(s)' button at the bottom of the page to conclude the e-mail distribution.
6. You are navigated back to the 'Class Details' page on the Management Dashboard, the status of the selected licensed has switched to 'Delivered'.

Please note: resend a license at any time by clicking on the E-Mail button right beside the license. Be aware that redeemed license keys, cannot be distributed or print out again.

PDF print outs are best suited for in class trainings. The print out contains the student's license key as well as all other relevant information on how to unlock the digital courseware

For all license keys which have not been printed or sent out yet, you can select the mass print out option. To print out multiple keys at once, please follow the steps outlined below:

1. Navigate to the 'Class Details' area on the Management Dashboard by clicking on the 'Share' button in your 'Digital Library' in the 'My Account' section.
2. Mark the checkbox for all licenses you want to print in the 'Class Overview' list.
3. Click the 'Print selected' button below the 'Class Overview' list.
4. A separate tab or window will open and display a PDF document. The number of pages is identical to the number of selected licenses.
5. Print out the PDF and distribute to your students.
6. When you are finished with the print out, the status of the selected licensed will switch to 'Delivered'.

Please note: if you want to re-print a license at a later stage you can do soon a license by license basis by clicking on the PDF button right beside the license. Be aware that license keys which have been redeemed, cannot be distributed or print out again.

The licenses can have the following statuses:

• New - the license has not been sent or redeemed yet.
• Delivered - the license has been printed or sent via e-mail at least once.
• Redeemed - the license has been redeemed by the user.
• Deactivated - the license has been manually deactivated.

To access the Management Dashboard via the Courseware Marketplace, please follow the steps below:

1. Navigate to the 'login' screen by entering the following URL: arvato.courseware-marketplace.com to your browser.
2. Enter your e-mail address and password.
3. Click the 'Sign In' button.
4. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
5. Search for the course you want to distribute in your 'Digital Library'.
6. Click the 'Share' button besides the selected course
7. You are navigated to the 'Class Details' page on the Management Dashboard.

To access Class Details screen on the Management Dashboard via the Courseware Marketplace, please follow the steps below:

1. Navigate to the 'login' screen by entering the following URL: arvato.courseware-marketplace.com to your browser.
2. Enter your e-mail address and password.
3. Click the 'Sign In' button.
4. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
5. Search for the course you want to distribute in your 'Digital Library'.
6. Click the 'Share' button besides the selected course
7. You are navigated to the 'Class Details' page on the Management Dashboard which lists your digital license keys.

Please follow the steps below to 'print a single license key redemption form':

1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
2. Click the 'PDF' button next to the license key you would like to print in 'Class Overview' list.
3. A PDF preview window opens up.
4. Print the license key redemption form.
5. The status of the license key is changed to 'printed'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

Please follow the steps below to 'e-mail a batch of license key redemption mails' at once:

1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
2. Check the checkboxes for the license keys you would like to distribute to your students in the 'Class Overview' list.
3. Click the 'Send e-mail to selected' button below the 'Class Overview' list.
4. You are navigated to the 'E-Mail Distribution' page.

E-Mail Distribution Page

1. Enter the required information into the 'E-Mail Address' and 'Recipient' text fields.
2. Repeat the process for all selected licenses.
3. Optional: adjust the 'Signature' text field of the e-mail template.
4. Click the 'Send E-Mail(s)' button.
5. You are navigated back to the 'Class Details' page; the status of the license key is changed to 'mail sent'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

Please follow the steps below to'e-mail a single license key redemption mail':

1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
2. Click the 'E-mail' button next to the license key you would like to send out in the 'Class Overview' list.
3. You are navigated to the 'E-Mail Distribution' page.

1. Enter the required information into the 'E-Mail Address' and 'Recipient' text fields.
2. Repeat the process for all selected licenses.
3. Optional: adjust the 'Signature' text field of the e-mail template.
4. Click the 'Send E-Mail(s)' button.
5. You are navigated back to the 'Class Details' page, the status of the license key is changed to 'mail sent'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

Since your already added signature lines may change slightly, the Management Dashboard allows you to edit or correct existing signatures before you distribute the license codes to your students.

For editing existing signatures, please follow the steps below:

1. Select the signature line you would like to update. If you need more information on how to create a signature, please click here
2. Click the 'Update Signature' button.
3. An 'Update Signature' pop up window opens, allowing you to make the necessary adjustments to the existing signature line. Click the 'Update Signature' button to save the changes to the signature line and make it available in the signature drop down menu.
4. Select the signature from the drop down menu and click the 'Send E-mails(s)' button to distribute the license codes to your students via e-mail.

1. If you found the user you were looking for in step 1, click on the 'Details' button right beside the user. A grid opens which lists all classes the selected user belongs to.
2. By clicking on the 'Details' button next to a class, you are navigated to the 'Class Details' screen which lists all free and used redemption codes.

From this page you can start the distribution process for any open redemption code or proceed to the 'License Management' section to shift selected licenses into different classes. For more information, please click here.

You can shift license keys between different classes. To do so, please follow the steps below:

1. Click on 'License Management' in the main navigation.
2. Select the course for which you would like to shift license keys.
3. Select the classes for which you would like to reallocate license keys from the 'Class Name' dropdowns for 'Class 1' and 'Class 2'.
4. Check the boxes for the license keys which you would like to transfer from one class to the other.
5. Use the arrows buttons to transfer the selected licenses from one class to the other. You could also drag and drop single license keys from one class to the other. For details about the drag and drop process, please check the section below.
6. Click the 'Save' button to the confirm changes made.

Shifting licenses via drag and drop:

1. Move the mouse cursor over the license key you want to move until the draggable appears.
2. Left-click on the license key so it is highlighted in green. Keep the mouse clicked.
3. You can now drag the license key left or right into the desired class.
4. Release the left mouse button once the license key is location in the right class.
5. Repeat the process for until all licenses are in their designated classes.
6. Click the 'Save' button to the confirm changes made.

To re-activate a license key, it needs to have the status 'deactivated'. In case you want to re-activate a license key, please follow the steps below:

1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
2. Click the 'Activate' button next to the license key you would like to re-activate.
3. A popup window asks you to confirm that the selected license key should be re-activated. Click the 'Yes' button to confirm.
4. The status of the license key is set to 'redeemed'.

Please note: if the license key can only be re-activated for the same user it was initially assigned to. It cannot be redeemed by another user.

To import an e-book to the Skillpipe® desktop application, please follow the steps below:

1. Save the book either on an external hard drive or distribute via your network.
2. Start the Skillpipe® desktop application by double clicking on the Skillpipe® symbol on your desktop.
3. Click the 'Import Book' link in the footer.
4. An upload dialog opens. Select the .bdb file from your storage device and click on the 'open' button in the upload menu.
5. The upload is initiated and the e-book file is copied automatically to the right destination.
6. When the student redeems his license key, the book will be instantly available on the bookshelf without the need to download it first.