FAQ
Courseware Marketplace
Getting Access to Courseware Marketplace
- How do I register with the Courseware Marketplace?
- How do I login to the Courseware Marketplace?
- How long is my session active?
- How do I logout from the Courseware Marketplace?
- I have forgotten my password, how can I change it?
Finding the right Courseware
- How can I search for specific Courseware?
- Where can I find detailed information about the course?
- What are Fresh Editions?
- How can I add courses to my shopping cart?
Order Certification Exam Voucher on the Courseware Marketplace
- What are Certification Exam Voucher?
- Where to get Certification Exam Voucher?
- How do I purchase Certification Exam Vouchers?
- How do I distribute the Certification Exam Voucher to my students?
- How can my students redeem the Certification Exam Voucher?
Order Packaged Sets on the Courseware Marketplace
Placing an order on Courseware Marketplace
- Step 1: Shopping Cart
- Step 2: Address Page
- Step 3: Payment Page
- Step 4: Order Review Page
- Step 5: Order Confirmation Page
Manage your account
- How can I add new users to the Courseware Marketplace?
- How do I check the current users and their roles on the Courseware Marketplace?
- How do I edit or delete users?
- How do I resend Invitation Mails?
- How can I add a new shipping address to my address book or edit an existing shipping address?
- Where can I change my billing address or user profile data?
- Where can I subscribe or unsubscribe to Fresh Edition Notification Mails?
Manage your orders
- Where can I check my orders and the order status?
- How can I track my shipments?
- How can I review details about my orders?
- Can I place a re-order?
- How can I distribute digital courses to my students?
Manage your financials
- How can I check my current credit limit consumption?
- Where can I see the invoices generated against my credit limit?
- What happens if I reach my credit limit?
- How can I settle my open invoices with Courseware Marketplace?
- I have been set to 'order block' and can't place an order. What can I do?
- How can I apply for a credit limit?
Management Dashboard
Getting Access to Courseware Marketplace – Management Dashboard
- Do I need to register with the Management Dashboard?
- How do I sign in to the Management Dashboard?
- How long is my session active?
- How do I logout from the Management Dashboard?
- I have forgotten my password, how can I change it?
Distribute your licenses
- From where can I distribute my license keys?
- How can I distribute my license keys?
- How do I conduct a bulk upload of e-mail addresses for license code distribution?
- How do I save or edit signature lines for license code e-mail distribution?
- How can I check the status of the purchased license keys?
- Can I re-send or re-print a license key?
- How can I rename a class and/or assign a trainer to a class?
Manage your licenses
- How do I search for users and check his associated classes?
- I have too many licenses associated to my class. What can I do?
- How do I find free license keys?
- A customer is not paying. How can I deactivate his course license?
Related Topics
Courseware Marketplace
Who is Arvato?
Arvato is an international outsourcing service provider. Every day, over 68,000 Arvato employees in 35 countries are at work helping customers achieve success in the market. Arvato designs and implements solutions for a wide variety of business processes throughout integrated service chains.
Arvato's services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services and the direct marketing of media. Arvato is a wholly-owned subsidiary of Bertelsmann AG.
Courseware Marketplace
What is Skillpipe®?
Skillpipe® is a browser-based app. that is also available as an app for Windows PCs as well as Windows, iOS, and Android hand held devices , to enable students to read digital versions of Courseware . The apps allow users to read and work with their text without an internet connection. With single sign-on the login data is always the same, no matter which app is used.
Skillpipe® offers great features for elearners, such as, the ability to add highlights, bookmarks, and annotations to digital versions of Courseware. Choose to save your annotations as “private” or “public”. Public annotations are visible to the entire class, while private annotations are only visible to the creator. Students can choose whether they want the public annotations of other students, and their trainer, visible in their Courseware or not. This function helps to notate important material, find important passages within the text, and prepare in an effective way for a certification exam.
To redeem a book in the Skillpipe® reader or to download an ap for Windows, iOS or Android, please go to Skillpipe® site.
Getting Access to Courseware Marketplace
How do I register with the Courseware Marketplace?
Access to the Courseware Marketplace is granted by Arvato. To obtain access, your organization must be operating as a training facility. Training facilities with specific certifications will have access to tranining materials associated with their certification or accreditation.
To request an account on Courseware Marketpalce, simply complete this form. We will contact you within 48 hours.
Getting Access to Courseware Marketplace
How do I login to the Courseware Marketplace?
Invitation e-mail
Access to the Courseware Marketplace is granted by Arvato. As soon as we approve your account request, we will send you an invitation e-mail. The invitation e-mail contains your personal access link to the Courseware Marketplace.
If you did not receive the invitation e-mail yet, please contact: Marketplace_Support@Arvato.com for further assistance.
First login: create a new password
When you first sign in to the Courseware Marketplace, you have to create a password. Please follow the steps below:
- Click on the personal 'access link' provided to you in your invitation e-mail.
- You areredirected to the 'set password' page which opens in a new window.
- Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
- Press the 'Submit' button.
- If you are allocated to more than one organisation, please use the Organisation drop down menu to select the organisation for which you wish to order and press the 'Continue' button.
Please note: your password needs to consist of 8 characters or more including letters, numbers and symbols.
Remember my sign in data
You can save your user name to facilitate your next visit to the Courseware Marketplace:
- Check 'Remember my sign in credentials' checkbox.
- The system logs you in to the Marketplace and your user name is saved.
Getting Access to Courseware Marketplace
How long is my session active?
Your session will expire after 20 minutes of inactivity. To continue shopping, you need to sign in again.
Getting Access to Courseware Marketplace
How do I logout from the Courseware Marketplace?
To sign out from the Courseware Marketplace, please follow the steps below:
- Press the 'Sign Out' button in the top right section of the navigation.
- The system signs you out from the Courseware Marketplace and closes your session.
Getting Access to Courseware Marketplace
I have forgotten my password, how can I change it?
In case you have forgotten your password you can set a new password by following the steps below:
- Click the 'Forgot your password?' link on the 'login' screen.
- Enter your sign-in e-mail address press the 'Submit' button.
- Check your e-mail inbox and click on the provided link.
- You will be redirected to the 'set password' page which opens in a new window.
- Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
- Press the 'Submit' button.
- You are informed that your password has been changed successfully.
Finding the right Courseware
How can I search for specific Courseware?
Courses are best located by either browsing the catalogue or using the product search. In each case, the courses are displayed in product lists which can be filtered for various other criteria.
Browsing the catalogue
Using the product search
If you have an idea about the course name or know precisely what course you are looking for, the product search is the easiest way to find your desired course.
Tip: the following search terms deliver the best results: course number, course title, and product technology.
Filtering the search result list
If you are browsing a technology category which contains a lot of courses or your search delivers too many hits, you can optionally set a number of filters to refine and narrow down your search results:
The search result list refreshes and only shows courses which are available for your defined filter selections. Be aware that if you selected multiple filters at the same time, all criteria need to apply for a course to be listed in the search results. If you do not receive any search results try reducing the number of filters.
What are the available product filters?
If you are browsing a technology category which contains a lot of courses, you can optionally set a number of filters to refine and narrow down your search results. To do this, follow the instructions listed below:
The following filters are displayed above the search result list.
Product Technology
Lists all technologies availableProduct
- Further filter the technology to a specific product group
- If you want to address a specific target audience, select the matching audience from the 'Product' drop down
Target audience
- For each course, the Courseware Marketplace stores the associated target audiences
- If you want to address a specific target audience, select the matching audience from the 'Target Audience' drop down
Finding the right Courseware
Where can I find detailed information about the course?
All important information about a course is displayed on the product details page. To access the product details page you can clickon the 'details' button or 'course number' in any search result list.The product details page contains detailed product information. To access the information check the various tabs at the bottom of the screen.
Can I preview my desired course?
Yes, on the product details page a PDF preview should be available for all courses. This preview will contain the first pages of the selected course, allowing you to access its table of contents and evaluate its fit for your class. To open the preview, click on the 'PDF Preview' button.
Please note: it is possible that your browser needs to install a PDF plugin to display the content. In this case please follow the instructions given on the screen.
Select the delivery method: print or digital
For courses which are available in digital and print versions you can choose your delivery method. By default the delivery method will be set to 'digital only'.
Please note: not all courses are available in both a print and digital format
Finding the right Courseware
What are Fresh Editions?
Fresh Editions is a core functionality of the digital courseware distribution and update cycle: When purchasing digital courseware, all previous and future revisions of that course are included.
How can I purchase Fresh Editions?
When purchasing digital courseware, Fresh Editions is included for free. No additional selection is necessary.
Please note: not all courses utilize Fresh Editions.
How can I get access to previous or future revisions?
All revisions of a purchased course will be automatically added to the user’s bookshelf upon license code redemption.
So in case revision A is not available on Courseware Marketplace anymore, I can just buy revision B?
Exactly.
What happens to redeemed licenses when a new revision is released?
The new revision will be automatically added to the user’s bookshelf without any need of customer interaction.
How will I be notified about the release of a new revision?
The order contact that placed an order for a Fresh Editions course and the Primary Contact of the organization will receive a notification e-mail as soon as a new revision for a course is released. They will have the option to unsubscribe from the notification mails in the 'My Account' area. For more details on this notification subscription, please click here.
Is it important to purchase or redeem licenses codes before or after a new revision is released?
The time of purchase or code redemption has no impact on the Fresh Editions functionality.
Is every digital courseware a Fresh Edition?
Not necessarily,certain courses or revisions will not offer Fresh Editions functionality.
Finding the right Courseware
How can I add courses to my shopping cart?
Once you checked all course information on the 'Product Details' page, you can add it to your shopping cart:
Order Certification Exam Voucher on the Courseware Marketplace
What are Certification Exam Voucher?
Certification exam vouchers via courseware marketplace provides a more streamlined way to purchase exam vouchers for your customers through a platform that you already utilize for obtaining learning content. This new capability reduces your administrative tasks, allows you to purchase using your current courseware account and enables you to focus on delivering learning solutions to your customers.
Order Certification Exam Voucher on the Courseware Marketplace
Where to get Certification Exam Voucher?
Find Certification Exam Voucher by browsing the catalogue or using the product search as described below.
Browsing the catalogue
Using the product search
Order Certification Exam Voucher on the Courseware Marketplace
How do I purchase Certification Exam Vouchers?
To purchase Certification Exam Vouchers, follow the regular five-step process to place an order. For more details, please click here.
Order Certification Exam Voucher on the Courseware Marketplace
How do I distribute the Certification Exam Voucher to my students?
Your 'Exam Voucher Codes' section in the 'My Account' area contains all previously ordered voucher codes and allows you to download them for distribution to your students.
Please note: you may see different vouchers in Exam Voucher Codes section in the 'My Account' area, depending on the Exam Delivery Provider you purchased them from.
Browsing through your voucher list
The 'Exam Voucher Codes' list shows all previously purchased voucher codes. To effectively browse through the list, please consider the following hints:
Please note: you may see different vouchers in your 'My Account', depending on the Exam Delivery Provider you purchased them from.
Search for ordered Certification Exam Voucher
By default, the ’Exam Voucher Codes’ section will display all voucher code orders that have been placed on the Courseware Marketplace. Use the search feature to find a particular order.
Please note: you may see different vouchers in ’Exam Voucher Codes’, depending on the Exam Delivery Provider you purchased them from. The search result list shows all voucher code orders which meet your entered search criteria. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results list. If you do not receive any search results try reducing the number of filters.
Download Certification Exam Voucher for distribution
Please note: you can download the Excel file with the voucher codes for either of the Exam Delivery Providers again at a later stage in time. You need to track distributed codes yourself to prevent double distribution.
Order Certification Exam Voucher on the Courseware Marketplace
How can my students redeem the Certification Exam Voucher?
Here are some information that you need to pass on to your students:
For more detailed information about the redemption terms of Certification Exam Voucher, please refer to the Terms and Conditions.
Order Packaged Sets on the Courseware Marketplace
What are Packaged Sets?
A Packaged Set is a combination of various products for an appropriate purpose. Packaged Sets can be part of marketing campaigns and are sometimes discounted.
Order Packaged Sets on the Courseware Marketplace
Where to get Packaged Sets?
Find Packaged Sets on the Courseware Marketplace by either browsing the catalogue or using the product search as described below.
Browsing the catalogue
Using the product search
Order Packaged Sets on the Courseware Marketplace
How do I purchase Packaged Sets?
To purchase Packaged Sets, follow the regular five-step process to place the order. For more details, please click here.
Placing an order on Courseware Marketplace
Step 1: Shopping Cart
Your shopping cart lists all the courses you have selected for purchase. You can access your shopping cart by clicking the cart icon located in the upper right corner of the page.
Access the Shopping Cart
Access the shopping cart from various points on the Courseware Marketplace by clicking on the 'Shopping Cart' link in the top right corner of any page.
Delete courses from the cart
The shopping cart lists all courses you have added. You can delete any unwanted items at any time before proceeding to the checkout process.
Change the order quantity
When add a course to the shopping cart, it is listed with a default quantity of 1 unit. Please consider that you need to increase the order quantity to match your anticipated class size before proceeding to the checkout:
Select a ship-to country
If your shopping cart contains any print courses, you need to select a shipping address in the cart before you can proceed with the checkout process. By default the country associated with your user profile is selected. Change this selection manually:
Please note: you will only seeship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.
Select a shipping method
If your order contains any print products, by default the 'standard' shipment is selected. To speed up the delivery you may manually change the shipping method to express shipment:
Please note: selecting express shipment will incur additional costs. The prices can vary, depending on your location and the selected ship-to destination.
What is a Rush Production?
Selecting the 'Rush Production' option will prioritize your order for production. With this option your course will print within 24 hours. This service is charged at an additional 15%.
Change the delivery method
For courses which are available as digital and print version you can choose your delivery method. By default the delivery method is set to 'digital only'.
Please note: not all courses are available in both a print and digital format
Proceed to checkout
If you have carefully checked the contents of your shopping cart you need to proceed to the next step of the checkout process:
Please note: you can return to the shopping cart at any time during the checkout process by clicking on the 'Back to Cart' link on the bottom of the screen.
Placing an order on Courseware Marketplace
Step 2: Address Page
The address page lists the billing and shipping addresses stored with your company profile. You may enter a new shipping address for any order.
Why can't I change the billing address?
The Courseware Marketplace lists the billing address which is associated with your company profile. Due to business regulations, you can only change the billing address by contacting the support team, via email: Marketplace_Support@Arvato.com
Please note: it might take a couple of days until your changed data is replicated into the Courseware Marketplace.
Selecting an existing shipping address
If your company profile already has stored shipping addresses for the selected ship-to country you can simply select the pre-defined address from the drop down menu. To access your selection, please:
Please note: the ship-to country is fixed to the value you have selected on the shopping cart page. To change it, please return to the shopping cart. You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact Marketplace_Support@Arvato.com for support.
Enter a new shipping address
If you do not have any shipping addresses associated with your company profile or decide to ship your order to a different destination, you can always enter a new order address.
Please note: if you want to setup a new standard shipping address for your company profile which appears in the 'select shipping address' drop down menu, you can do so on the My Account page under User Profile . If you need guidance on how to setup new shipping address, please click here.
Why can't I change the ship-to country?
The ship-to country is selected in the shopping cart to calculate the correct prices, tax and shipping rates. If you want to change the ship-to country, please navigate back to the shopping cart.
Please note: You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.
Providing a PO number
If you want to enter a purchase order number to your order which is referenced on your invoice you can do so on the address page during the checkout process. To do so, please:
Placing an order on Courseware Marketplace
Step 3: Payment Page
Payment Security (SSL)
Courseware Marketplace uses SSL encryption to protect your confidential user and payment data.
Details: The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.
Payment Security (PCI DSS Compliance)
The Courseware Marketplace is PCI-DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.
Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually — by an external Qualified Security Assessor (QSA). In addition, Arvato conducts quarterly penetration tests and security scans to ensure maximum data security.
What are my payment options?
Courseware Marketplace accepts credit card and invoice payments.
Please note: invoice payments are only available to customers who have an established credit limit with the Courseware Marketplace. To find out if you are eligible to apply for a credit limit please contact Marketplace_Support@Arvato.com. Customers who have reached their credit limits or do not have a credit line with the Courseware Marketplace can purchase via credit card.
Invoice Payment
When you pay by invoice, your order is invoiced against your credit limit. Your credit limit status is displayed on the following pages:
Credit Card Payments
Courseware Marketplace accepts Master Card, Visa, and American Express in most countries.
Please note: during the order submission process we will authorized your credit card and placea hold for the value of the order. If your card is invalid or other problems occur during the authorization process your order submission will be aborted. In this case, check your entered credit card data and try again. If the problem remains, please contact us for help.
What is a Credit Card Verification Number (CCVN) ?
The Credit Card Verification Number (CCVN) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the internet or over the phone. The number appears only on the card itself, not on receipts or statements.
We ask for the CCVN when you enter your payment information. This helps ensure that anyone placing an order on the Courseware Marketplace has the card in his or her possession and is not using a stolen credit card number.
Please note: each credit card company has a different name for the security code and puts it in a different place. For further reference, please check the tool tip on the payment site.
What happens if I exceed my credit limit?
In case you exceeded your credit limit, your payment options will be limited to credit card only. To enable invoice payment again settle your open invoices. Find a full list of open and paid invoices in the 'My Account' area.
Placing an order on Courseware Marketplace
Step 4: Order Review Page
On the order review page you can check all entered data for completeness and correctness before submitting the order.
How can I change any wrong entries?
If you check your order data and find any invalid data entries use the Back to… buttons on the bottom of the screen.
Enter a promotion code
Redeem coupon codes in your shopping cart. Coupons are usually tied to an active marketing campaign and grant discounts for certain courses on the Courseware Marketplace. The amount or discount percentage may vary depending on the underlying marketing campaign. To redeem your coupon code, please proceed as following:
Please note: coupon codes may be tied to certain conditions which must be fulfilled before the discount is granted (e.g. two specific courses must be added to the cart to receive the discount). For details, please check the provided campaign information or ask the person who provided you with the coupon code.
What is a digital invoice?
The digital invoice option is selected per default. This means that a digital invoice is sent to the e-mail address used during login or the email address entered during the ordering process. If you want to receive a physical invoice, please uncheck the box.
Please note: the due date of the invoice is based on the invoice creation date not the date the invoice was received.
Submit your order
If you have reviewed all entries carefully for correctness and completeness, agree to the terms and conditions andsubmit your order.
Please note: during the order submission process your credit card data will be authorized with the assigned payment service provider. If your card in invalid or other problems occur during the authorization process your order submission will be aborted. In this case check your entered credit card data and try again. If the problem remains, please contact us for help.
Placing an order on Courseware Marketplace
Step 5: Order Confirmation Page
The order confirmation page summarizes your order so you have all relevant information at a glance. You can review your order details and print out the confirmation page.
Review your order details
On the order confirmation page you are provided with an overview of your order details To continue shopping, click on the 'Courseware Homepage' button.
Please note: once your order has entered production no amendments can be accepted.
Print the confirmation page
If you need a printed version of the order confirmation, you have the chance to use the functionality to print the page by following these steps:
Distribute your digital Courseware
If you have purchased digital courses on Courseware Marketplace, the order confirmation page will provide you with an option to start the distribution process to your students:
Manage your account
How can I add new users to the Courseware Marketplace?
If you are the primary contact or admin user of your company you may add new users to the Courseware Marketplace and assign them one or multiple user roles. Each user roles has a pre-defined set of access rights for certain features and functionalities on the Courseware Marketplace. The following user roles exist today:
User roles and their access rights:
Add a new user
Please note: it might take up to 24 hours until the new user has access to the Courseware Marketplace. The new user will receive a Welcome E-Mail to the provided e-mail address including a personalized link to activate their account.
Manage your account
How do I check the current users and their roles on the Courseware Marketplace?
All users associated with your organization are listed in the 'My Account' section under 'User Management'. To check the user details and the provided access rights, you can browse through a list of all users or search for a specific user in the 'User Administration' section of the page.
Browsing through the users
To effectively browse through the 'Current Users', please consider the following hints:
Search for users
If you are looking for a particular user, you can use the search to find the user.
Manage your account
How do I edit or delete users?
You can edit or delete users from the Courseware Marketplace.
Edit an existing user
Please note: Only Primary Contacts and Administrator roles have access to change user details. It might take up to 24 hours until the changes to the user profile become active on the Courseware Marketplace.
Delete an existing user
Please note: Only Primary Contacts and Administrator roles have access to delete other users. It might take up to 24 hours until the changes to the user profile become active on the Courseware Marketplace.
Manage your account
How do I resend Invitation Mails?
If a user cannot locate their Welcome E-Mail, you can resend it by following the steps below:
Please note: if a user has lost his Welcome E-Mail or has trouble receiving it, the user might also use the 'forget password' functionality on the login page to set the initial password.
Manage your account
How can I add a new shipping address to my address book or edit an existing shipping address?
If you are shipping courses to a fixed destination, it is useful to save the shipping address in your address book.
Enter a new shipping address
Please note: a maximum of 100 shipping addresses per organization are allowed. You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.
Edit an existing shipping address
To edit an existing shipping address in your address book, please proceed as follows:
Please note: you will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.
Manage your account
Where can I change my billing address or user profile data?
The Courseware Marketplace lists the billing address which is associated with your company profile. To change your billing address, contact: Marketplace_Support@Arvato.com.
Manage your account
Where can I subscribe or unsubscribe to Fresh Edition Notification Mails?
If you want to change your subscription of Fresh Edition Notfication e-mails, please follow the steps below:
Please note: you can always opt-in or out of Fresh Edition Notification e-mails again.
Manage your orders
Where can I check my orders and the order status?
Your orders are listed in the order history section of the Courseware Marketplace. To access your order history:
Browsing through the previously placed orders
The 'your orders' list, shows all previously placed orders with their current status. The following status can be displayed:
To effectively browse through the 'your orders' or 'customized courses' list, please consider the following hints:
Search for orders in the order history
By default, the 'Your Orders' list will display all orders placed on the Courseware Marketplace. If you are looking for a particular order you can use the order search functionality.
Please note: the search result list only contains orders which meet your entered search criteria. Please be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results. If you do not receive any search results try reducing the number of filters.
Manage your orders
How can I track my shipments?
You can track the status of previously placed orders in the order history. If you already received a shipping confirmation or your order status is set to 'shipped', you can also track the shipment:
Please Note: the track your shipment information might not be available in all regions or for all carriers.
Manage your orders
How can I review details about my orders?
You can review detailed information about orders in the order history on the Courseware Marketplace. Please follow the steps below to get to the order history details page:
Manage your orders
Can I place a re-order?
Yes, the Courseware Marketplace provides re-order functionality.
Re-order an entire order
The order history page lists all orders. If you want to re-order an order, please follow these steps:
Please Note: during the re-order process, the Courseware Marketplace checks the availability of all courses. If your order included courses which have been officially retired, these courses will be removed from your selection. A message will be displayed at the top of the screen to inform you about this action.
Manage your orders
How can I distribute digital courses to my students?
The digital library lists all of your purchased digital courses and allows you to distribute the redemption codes for the digital courses to your students.
Browsing through your digital course list
The 'digital courses' list shows all of your purchased digital courses. To effectively browse through the list, please consider the following hints:
Search for ordered digital courses
By default, the digital library page will display all digital courses ly purchased on the Courseware Marketplace. If you are looking for a particular course you can use the search.
Please note: the search result list shows all digital courses which meet your entered search criteria as well as the selected data range. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the digital course to be listed in the search results list. If you do not receive any search results try reducing the number of filters.
Distribute your digital courses
Please note that the Courseware Marketplace automatically creates a "virtual class" for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of courses you have purchased on the Courseware Marketplace. These license keys need to be distributed to the students. The license key distribution can be initiated from your digital library in the 'my account' area.
After you have clicked on the "Share" button on the Courseware Marketplace you will be redirected to the "Class Management" Site on the Management DashboardManagement Dashboard. On this page you will see all licenses which are associated with your virtual classroom.
All licenses for the selected class are listed in the 'Class Overview' list. In its initial state, the list will only contain the license numbers which all have the status 'not redeemed'. When distributing the licenses to the students, you have two different options: distribution via e-Mail or PDF print out. If you are sending out licenses for the first time, you can send out multiple licenses at once.
Select Licenses for e-mail distribution
The e-mail distribution is most interesting for students who want to access their course materials prior to class or for students who do not attend in-house class sessions at all. The e-mail contains the student's license key as well as all other relevant information on how to unlock the digital courseware.
For all license keys that have not been sent out yet, you can select the mass distribution via e-mail. To send out multiple keys via e-mail, please follow the steps outlined below:
Send out licenses via e-mail
Please note: resend a license at any time by clicking on the E-Mail button right beside the license. Be aware that redeemed license keys, cannot be distributed or print out again.
Select Licenses for PDF print out
PDF print outs are best suited for in class trainings. The print out contains the student's license key as well as all other relevant information on how to unlock the digital courseware
For all license keys which have not been printed or sent out yet, you can select the mass print out option. To print out multiple keys at once, please follow the steps outlined below:
Please note: if you want to re-print a license at a later stage you can do soon a license by license basis by clicking on the PDF button right beside the license. Be aware that license keys which have been redeemed, cannot be distributed or print out again.
License Statuses
The licenses can have the following statuses:
Manage your financials
How can I check my current credit limit consumption?
Every time you pay by invoice, the invoiced amount is deducted from your credit limit balance. To monitor your latest credit limit status, please navigate to the [n]'My Account' area and click on the 'Balance of Account' link in the left hand navigation.
The 'Balance of Account' page will list your current credit limit consumption at the top right corner of the screen. The page displays the following values:
Manage your financials
Where can I see the invoices generated against my credit limit?
All open and settled invoices for your orders on the Courseware Marketplace are displayed on the 'Balance of Account' page. To access it, please navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation.
By default the 'Balance of Account' page shows all open and settled invoices in two separate lists. To search for a specific invoice, please proceed as following:
Search for invoices:
Please note: if you entered multiple search terms at the same time, all criteria need to apply for an invoice to be listed in the search results. If you do not receive any search results try reducing the number of filters..
To effectively browse through the 'Open Invoices' or 'Settled Invoices' list, please consider the following hints:
Manage your financials
What happens if I reach my credit limit?
In case you reach your credit limit, your payment options are limited to credit card payments until you have settled your open invoices. Please click here for more information.
Manage your financials
How can I settle my open invoices with Courseware Marketplace?
The 'Balance of Account' page offers you the possibility to settle your open invoices to free up your credit limit. To do this, please follow the steps below:
- If you made your selection, please click on the 'Continue to pay selected invoices' button.
- An overlay opens up where you need to provide your credit card data.
Courseware Marketplace accepts Master Card, Visa, and American Express.
Manage your financials
I have been set to 'order block' and can't place an order. What can I do?
If you are put on 'order block' you have at least one open invoice on Courseware Marketplace which is severely overdue. These invoices are labelled 'Dunning Level 3'. The different dunning levels on Courseware Marketplace are:
- Dunning Level 1: 1 day after the invoice was due.
- Dunning Level 2: 7 days after the invoice was due.
- Dunning Level 3: 14 days after the invoice was due.
To place new orders on Courseware Marketplace, you must settle all invoices that are labelled 'Dunning Level 3' on the 'Balance of Account' page. To settle your open invoice, proceed as follows:
- After selecting the desired invoices, click on the 'Continue to pay selected invoices' button.
- An overlay appears where you need to provide your credit card data.
Courseware Marketplace accepts Master Card, Visa, and American Express for most countries.
With your overdue invoices settled, you should be able to place new orders on the Courseware Marketplace.
Please note: credit card payments can take up to 24 hours to apply to your account and clear the block.
Manage your financials
How can I apply for a credit limit?
In order to pay orders by invoice, you first have to apply for a credit limit on Courseware Marketplace. To do so, please contact us for further information: Marketplace_support@Arvato.com
Getting Access to Courseware Marketplace – Management Dashboard
Do I need to register with the Management Dashboard?
No. All users of the Courseware Marketplace are automatically registered with the Management Dashboard.
Getting Access to Courseware Marketplace – Management Dashboard
How do I sign in to the Management Dashboard?
As soon as you register with the Courseware Marketplace, you can use your user credentials to log in to the Management Dashboard.
Directly accessing the Management Dashboard
To directly access the Management Dashboard, please follow the steps below:
- Enter your e-mail address and password.
- Click the 'Sign In' button.
- You are signed in to the Management Dashboard and navigated to the 'Class Management' screen.
Accessing the Management Dashboard via the Courseware Marketplace:
To access the Management Dashboard via the Courseware Marketplace, please follow the steps below:
- Enter your e-mail address and password.
- Click the 'Sign In' button.
Getting Access to Courseware Marketplace – Management Dashboard
How long is my session active?
Your session will expire after 60 minutes of inactivity. To continue with the class and license management, you need to sign in again.
Getting Access to Courseware Marketplace – Management Dashboard
How do I logout from the Management Dashboard?
To sign out from the Management Dashboard, please follow the steps below:
- Press the 'Sign Out' button in the top right section of the navigation.
- The system signs you out from the Management Dashboard and closes your session.
Getting Access to Courseware Marketplace – Management Dashboard
I have forgotten my password, how can I change it?
In case you have forgotten your password you can use the 'forgot password' functionality on the Courseware Marketplace. To set a new password, please follow the steps below:
- Click the 'Forgot your password?' link on the 'login' screen.
- Enter the e-mail address you are registered with and press the 'Submit' button.
- Check your e-mail inbox and click on the provided link.
- You will be redirected to the 'set password' page which opens in a new window.
- Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
- Press the 'Submit' button.
- You are informed that your password has been changed successfully.
Distribute your licenses
From where can I distribute my license keys?
The Courseware Marketplace automatically creates a 'virtual class room' for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of digital courses you have purchased on the Courseware Marketplace. There are two ways to access the 'Class Details' screen which represents the virtual class room on the Management Dashboard:
Navigate to the Class Details screen within the Management Dashboard
To directly access the 'Class Details' screen from within the Management Dashboard, please follow the steps below:
- Enter your e-mail address and password.
- Click the 'Sign In' button.
- You are signed in to the Management Dashboard and navigated to the 'Class Management' screen.
- Search for the matching class and click on the 'Details' button.
- You are navigated to the 'Class Details' screen which lists your digital license keys.
Access the Class Details screen via the Courseware Marketplace:
To access Class Details screen on the Management Dashboard via the Courseware Marketplace, please follow the steps below:
- Enter your e-mail address and password.
- Click the 'Sign In' button.
Distribute your licenses
How can I distribute my license keys?
You have 2 options to distribute license keys to the students:
- Print a PDF which will include the license key and walk your students step by step through the courseware redemption process. PDF print outs are a great way to support onsite trainings where the license key redemption forms are handed to the students prior to the first training session. You can distribute a single license key or opt for mass distribution by printing several PDFs at once.
- Send an e-mail which will include the license key and walk your students step by step through the courseware redemption process. The advantage of the e-mail distribution is that your students can access the content right away even before the training sessions start. You can distribute a single license key or opt for mass distribution by sending several e-mails at once.
Depending on which distribution method you chose, the respective status for the license key(s) is updated to 'printed' or 'mail sent'. This should help you to immediately identify 'new' license keys and avoid distributing license keys more than once.
Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.
PDF distribution: Print a batch of license key redemption form
Please follow the steps below to'print a batch of license key redemption forms' at once:
Please note: as long as the license code is not redeemed, you can still reprint the PDF or send out the e-mail again.
PDF distribution: Print a single license key redemption form
Please follow the steps below to 'print a single license key redemption form':
Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.
E-Mail distribution: send of batch of license key redemption mails
Please follow the steps below to 'e-mail a batch of license key redemption mails' at once:
E-Mail Distribution Page
Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.
E-Mail distribution: send a single license key redemption mail
Please follow the steps below to'e-mail a single license key redemption mail':
E-Mail Distribution Page
Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.
Distribute your licenses
How do I conduct a bulk upload of e-mail addresses for license code distribution?
To facilitate the upload of e-mail recipients of license codes, you need to download an Excel spreadsheet which you can use to copy and paste your recipient names and e-mail addresses into and upload them to the Management Dashboard.
For bulk upload of e-mail addresses, please follow the steps below:
Distribute your licenses
How do I save or edit signature lines for license code e-mail distribution?
Each signature line can be stored with a unique name and can be used as required when distributing the license codes via the e-mail distribution system.
How do I create a new signature line?
To create a new signature line, please follow the steps below:
How do I edit an existing signature line?
Since your already added signature lines may change slightly, the Management Dashboard allows you to edit or correct existing signatures before you distribute the license codes to your students.
For editing existing signatures, please follow the steps below:
Distribute your licenses
How can I check the status of the purchased license keys?
You can check the status of your purchased licenses on the 'Class Management' page or on the 'License Management' page. The status of the respective license is indicated next to the license key. A license key can have the following status:
- New – The license key has not been printed or sent out to a student yet
- Printed – You have printed the license key redemption form PDF already
- Mail sent – You sent out the license key redemption already
- Redeemed – A student has redeemed the license key. You can see the students e-mail address next to the license key.
- Deactivated – You deactivated a redeemed license key. You can see the e-mail address of the student who redeemed the license key next to the license key.
Distribute your licenses
Can I re-send or re-print a license key?
You can re-send a license key e-mail or print a PDF as long as the student has not redeemed it yet. License keys with status 'redeemed' cannot be distributed any longer. The remaining option for license keys with redeemed status is to deactivate t. If you need more information on how to deactivate or re-activate a license key, please click here.
Distribute your licenses
How can I rename a class and/or assign a trainer to a class?
The initial class name is provided by the system when the order was submitted. It is comprised of the course number and provides a class numbering which indicates how many classes for the selected course exist within your organization.
On the 'Class Details' screen you have the possibility to change the class name from its initial name to something which better suits your organization and helps you to find the class in the future. To do so, please follow the steps below:
Manage your licenses
How do I search for users and check his associated classes?
You can search for a specific user by name or e-mail address and review the user’s associated classes and redemption codes. To look for a user, please follow the steps below:
Step1: Search for user
Step2: Check the user’s classes
From this page you can start the distribution process for any open redemption code or proceed to the 'License Management' section to shift selected licenses into different classes. For more information, please click here.
Manage your licenses
I have too many licenses associated to my class. What can I do?
If you purchased more license keys than you need for one class or you need to shift license keys from one class to another. To do this you have two options:
- Split Class/ Create a new class
- Shift license keys between existing classes
Split Class/ Create a new class
If you have too many licenses in one class you can decide to split the class in order to shift the excess licenses to new or existing classes. To do this you can create new classes for your courses. To create a new class, please follow the steps below:
Create new class from 'Class Details' Page:
- Click the 'Split Class' button.
- You are redirected to the 'License Management' page.
- As you were coming from the 'Class Details' screen, the course and the class already have been pre-selected.
- Click the 'Create new class' button on the top right corner.
- Enter the 'Class Name' and, if applicable, 'Enter the trainer’s e-mail address (optional)' in the text fields.
- Click the 'Save the new class' button to confirm the new class creation.
- Repeat the process until you have set up a sufficient amount of classes for this particular course.
- Start shifting your licenses from the source class to the newly created classes. To learn more about how to shift licenses between the classes, please click here.
Create new class from 'Class Details' Page:
- Select a course from the dropdown menu for which you would like to create a new class.
- Click the 'Create new class' button on the top right corner.
- Enter the 'Class Name' and, if applicable, 'Enter the trainer’s e-mail address (optional)' in the text fields.
- Click the 'Save the new class' button to confirm the new class creation.
- Repeat the process until you have set up a sufficient amount of classes for this particular course.
- Start shifting your licenses from the source class to the newly created classes. To learn more about how to shift licenses between the classes, please click here.
Shift license keys between different classes
You can shift license keys between different classes. To do so, please follow the steps below:
- Select the classes for which you would like to reallocate license keys from the 'Class Name' dropdowns for 'Class 1' and 'Class 2'.
- Check the boxes for the license keys which you would like to transfer from one class to the other.
- Use the arrows buttons to transfer the selected licenses from one class to the other. You could also drag and drop single license keys from one class to the other. For details about the drag and drop process, please check the section below.
- Click the 'Save' button to the confirm changes made.
Shifting licenses via drag and drop:
- Click the 'Save' button to the confirm changes made.
Manage your licenses
How do I find free license keys?
You can check how many licenses are still open for a specific course. An open or free license is a license which has not been redeemed yet. Therefore the licenses in the following status will be considered 'free':
- New – The license key has not been printed or sent out to a student yet
- Printed – You have printed the license key redemption form PDF already
- Mail sent – You sent out the license key redemption already
To do so, please follow the steps below:
- Check the 'Show free licenses only' checkbox for 'Class 1' or 'Class 2'.
- Only free license keys will be shown.
- If desired, you can create new classes or shift free licenses to other existing classes. To learn more about how to shift licenses between the classes, please click here.
Manage your licenses
A customer is not paying. How can I deactivate his course license?
If customers are not paying or other good reasons exist to remove their access rights to the digital course content, you can deactivate their license keys. With the deactivation of the license key, the customer will not have access to the course content anymore.
How can I deactivate a license key?
In case you have to deactivate a license key, please follow the steps below:
Please note: if the license key can only be re-activated for the same user it was initially assigned to. It cannot be redeemed by another user.
How can I re-activate a previously deactivated license key?
To re-activate a license key, it needs to have the status 'deactivated'. In case you want to re-activate a license key, please follow the steps below:
Please note: if the license key can only be re-activated for the same user it was initially assigned to. It cannot be redeemed by another user.
Related Topics
I have low bandwidth. How can I prepare the lab PCs for my students?
The Management Dashboard provides a possibility for training centers to equip their lab PCs with the e-book files without asking the students to download them prior to class. For this, any user of the Management Dashboard can download the encrypted e-book file to the local hard drive. The file then can be copied onto an USB stick (or any other storage medium) to pre-populate the cache of the Skillpipe® offline reader.
This is an optional process especially designed for facilities with lower bandwidth. All other users can download the course files within the Skillpipe® reader.
Please note that the file is encrypted and is only intended to populate the reader cache. The content cannot be accessed outside the Skillpipe® reader. Even when the reader cache already contains the e-book file, the student needs to redeem a valid license code for the course to appear in the bookshelf.
Download the e-book from the Management Dashboard
To download an e-book from the Management Dashboard, please follow the steps below:
Distribute the e-book to your lab PCs from a single file
To import an e-book to the Skillpipe® desktop application, please follow the steps below:
- Save the book either on an external hard drive or distribute via your network.
- Start the Skillpipe® desktop application by double clicking on the Skillpipe® symbol on your desktop.
- Click the 'Import Book' link in the footer.
- An upload dialog opens. Select the .bdb file from your storage device and click on the 'open' button in the upload menu.
- The upload is initiated and the e-book file is copied automatically to the right destination.
- When the student redeems his license key, the book will be instantly available on the bookshelf without the need to download it first.