FAQ

arvato is an international outsourcing service provider. Every day, over 68,000 arvato employees in 35 countries are at work helping customers achieve success in the market. arvato designs and implements solutions for a wide variety of business processes throughout integrated service chains.

arvato's services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services and the direct marketing of media. arvato is a wholly-owned subsidiary of Bertelsmann AG.

arvato has been a service provider to Microsoft in EMEA and APAC for Courseware fulfillment and commerce services for many years. Therefore, arvato has extensive experience and is familiar with the Courseware business.

Relationship between arvato and Microsoft

What is Skillpipe®?

Skillpipe® is a browser-based app, which enables students to read digital versions of Microsoft Courseware on their computers. In addition to use the browser-based version, students can download and install the Skillpipe® offline reader app. The local installation enables students to read digital Microsoft Courseware while not having to be connected to the Internet. By using a single-sign on mechanism, the login data is always the same, no matter which version is used.

A special feature which is supported by Skillpipe® is the possibility to add highlights, bookmarks, and annotations to digital versions of Microsoft Courseware. All annotations can be saved as “private” or “public”. Public annotations are visible to the entire class, while private annotations will only be visible to the creator. Students can choose whether they want the public annotations of other students and their trainer to be visible in their Courseware or not. This function helps to recover the material, find important passages within the text, and prepare in an effective way for a certification exam.

To redeem a book in the Skillpipe® reader or to download the offline reader application, please go to the Skillpipe® site.

Relationship between arvato and Microsoft

What services will arvato provide?

arvato will develop, maintain, and provide the Courseware ecosystem to publishers (authors of community content), partners and students. This consists of:

'Publishing Portal': The Publishing Portal guides authors through all stages of the digital Courseware creation and publishing process. Integrated sales reports provide the publisher with full transparency about the course performance in the market.
'Courseware Marketplace': One central platform providing all physical and digital Courseware titles world-wide. Innovative self-service capabilities and maximum process transparency make this Online Shop the one-stop-shopping solution for all Courseware needs. If you want to learn more about Course Customization, click here. For more information about the Management Dashboard, please click here.
'Skillpipe® Reader': The Skillpipe® Reader represents the bookshelf for all digital Courseware titles. It enables a collaborative learning experience while protecting the content through a robust DRM mechanism.

Getting Access to Courseware Marketplace

How do I register with the Courseware Marketplace?

Access to the Courseware Marketplace is granted by Microsoft. To get access your company needs to belong to the following customer groups:

Learning Partners (LP)
MCTs
ITA
MPN
Microsoft and its Affiliates' employees (Subs)

As soon as we receive your data from Microsoft, we will send out an invitation e-mail. The invitation e-mail contains your personal access link to the Courseware Marketplace.

If you did not receive the invitation e-mail yet, please contact your RSC for further assistance.

Getting Access to Courseware Marketplace

How do I login to the Courseware Marketplace?

Invitation e-mail

Access to the Courseware Marketplace is granted by Microsoft. As soon as we receive your data from Microsoft, we will send out an invitation e-mail. The invitation e-mail contains your personal access link to the Courseware Marketplace.

If you did not receive the invitation e-mail yet, please contact your RSC for further assistance.

First login: create a new password

When you first sign in to the Courseware Marketplace, you have to create a password. Please follow the steps below:

Click on the personal 'access link' provided to you in your invitation e-mail.
You will be redirected to the 'set password' page which opens in a new window.
Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
Press the 'Submit' button.
If you are allocated to more than one organisation, please select the organisation you want to place an order for, from the 'Organisation' drop down menu and press the 'Continue' button.

Please note: your password needs to consist of 8 characters or more including letters, numbers and symbols.

Remember my sign in data

You can save your sign in data to facilitate your next visit to the Courseware Marketplace:

Navigate to the 'login' screen by entering the following URL: shop.courseware-marketplace.com to your browser.
Check 'Remember my sign in credentials' checkbox.
The system logs you in to the Marketplace and your sign in data is saved.

Getting Access to Courseware Marketplace

How long is my session active?

Your session will expire after 20 minutes of inactivity. To continue shopping, you need to sign in again.

Getting Access to Courseware Marketplace

How do I logout from the Courseware Marketplace?

To sign out from the Courseware Marketplace, please follow the steps below:

Press the 'Sign Out' button in the top right section of the navigation.
The system signs you out from the Courseware Marketplace and closes your session.

Getting Access to Courseware Marketplace

I have forgotten my password, how can I change it?

In case you have forgotten your password you can set a new one by following the steps below:

Navigate to the 'login' screen by entering the following URL: shop.courseware-marketplace.com to your browser.
Click the 'Forgot your password?' link on the 'login' screen.
Enter the e-mail address you are registered with and press the 'Submit' button.
Check your e-mail inbox and click on the provided link.
You will be redirected to the 'set password' page which opens in a new window.
Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
Press the 'Submit' button.
You are informed that your password has been changed successfully.

About Microsoft Official Course On-Demand

What is Microsoft Official Course On-Demand?

MOC On-Demand is an integrated blend of video, text, hands-on labs, and knowledge checks, designed to help IT professionals and developers build their skills on Microsoft technologies. The courses provide a self-paced, stand-alone training alternative for those who prefer to learn at their own convenience. They can also be used in conjunction with instructor-led training to provide a blended classroom experience or be used as a foundation for a training solution that includes mentoring and other learning services.

About Microsoft Official Course On-Demand

What is included in the courses?

Lesson introductions and video instruction, organized into step-by-step modules for features, tasks, systems, applications and so on. Modules include:

Demos: A video walk-through of a process or task discussed in that lesson.
Practices: A self-paced practice where they can apply what was covered in the lesson, with supporting prompts to guide them as needed.
Labs: These detailed exercises use practice files and offer a more hands-on experience with the lesson material. Note: Not all courses include labs.
Knowledge Checks: A brief quiz testing what was learned in the lesson.
Assessments: To test knowledge attained from the course.

About Microsoft Official Course On-Demand

What is important for students to know before redeeming a voucher code?

All the details are included in the Microsoft Official Course On-Demand Terms and Conditions: http://go.microsoft.com.

Key information for Microsoft Learning Partners to call out includes:

Students need a Microsoft account, for example, Live.com, Hotmail.com and Outlook.com.
A code can only be redeemed once.
A code must be redeemed by the expiration date provided by their Microsoft Learning Partner.
Once activated, course materials are available for a period of 90 days in duration and 180 days duration which is dependent on the verison that you purchase.

For example:

User redeems the course at 09:34 a.m.
For the 90 day version, exactly 90 days later at 09:35 a.m. the access will be removed
For the 180 day version, exactly 180 days later at 09:35 a.m. the access will be removed

About Microsoft Official Course On-Demand

Where do students access Microsoft Official Courses On-Demand?

Microsoft Learning Partners include this link in the email they send to students with their MOC On-Demand code: https://skillpipe.com/. Once a student redeems a MOC On-Demand code, they’re taken to their courses list, their landing page each time that they sign in to MOC On-Demand. They’ll see MOC On-Demand Courses that they have activated with their voucher codes.

About Microsoft Official Course On-Demand

What information is available on a student’s MOC On-Demand landing page?

Their courses list page is their default landing page, which they’ll see whenever they sign in and where they can view and open courses and track the progress status for those courses.

Finding the right Courseware

How can I search for specific Courseware?

Courses are best located by either browsing the catalogue or using the product search. In each case, the courses are displayed in product lists which can be filtered for various other criteria.

Browsing the catalogue

Click on the 'Microsoft Learning Products' or 'Community Courses' section in the main navigation.
Click on the desired product technology in the left hand navigation.
Check the product search results for any desired courses.
Optional: set additional filters to reduce the number of search results. If you need guidance for filtering your search result list, please click here.

Using the product search

If you have an idea about the course name or know precisely what course you are looking for, the product search is the easiest way to find your desired course.

Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
Check the search results for the desired course.
Optional: set additional filters to reduce the number of search results and press the 'filter' button. If you need guidance for filtering your search result list, please click here.

Tip: the following search terms deliver the best results: course number, course title, and product technology.

Filtering the search result list

If you are browsing a technology category which contains a lot of courses or your search delivers too many hits, you can optionally set a number of filters to refine and narrow down your search results:

Browse the catalogue or execute a product search as explained above.
Set one or multiple of the above mentioned filters or checkboxes.
Press the 'filter' button.

The search result list refreshes and only shows courses which are available for your defined filter selections. Be aware that if you selected multiple filters at the same time, all criteria need to apply for a course to be listed in the search results. If you are getting no search results try reducing the number of filters.

What are the available product filters?

If you are browsing a technology category which contains a lot of courses, you can optionally set a number of filters to refine and narrow down your search results. To do this, follow the instructions listed below:

Browse the product categories or use the search functionality as explained above
Check the search results for the desired course.
Set additional filters to reduce the number of search results and press the 'filter' button.

The following filters are displayed above the search result list.

Technology

Lists all technologies available in your selected main technology branch
E.g. if you selected 'Microsoft Windows' in the left hand navigation the 'Product Technology' drop down menu will list available Windows technologies such as Windows 7, Windows Vista, Windows XP and so on
Please note that a main technology needs to be selected first in the left hand navigation before this filter is enabled

Target audience

For each course, the Courseware Marketplace stores the associated target audiences
If you want to address a specific target audience, select the matching audience from the 'Target Audience' drop down

Language

Lists all available languages for the courses
If you are looking for courses in a specific language, please select the matching language from the 'Language' drop down menu

Digital only

Checking this box will limit your search results to courses which are available as digital courseware

Customizable only

Checking this box will limit your search results to courses which are available for customization

Finding the right Courseware

Where can I find detailed information about the course?

All important information about a course is displayed on the product details page. To access the product details page you can:

Click on the 'Microsoft Learning Products' or 'Community Courses' section in the main navigation.
Click on the desired product technology in the left hand navigation.
Check the product search results for any desired courses.
Click on the 'details' button or 'course number' in any search result list.

The product details page contains detailed product information. To access the information check the various tabs at the bottom of the screen.

Can I preview my desired course?

Yes, on the product details page a PDF preview should be available for all courses. This preview will contain the first pages of the selected course, allowing you to access its table of contents and evaluate its fit for your class. To open the preview, click on the 'PDF Preview' button.

Please note: it is possible that your browser needs to install a PDF plugin to display the content. In this case please follow the instructions given on the screen.

What can I do with the listed course modules?

If a course is available for customization, the product details page will lists all of its modules. These modules can be selected for customization which allows you to create your individual courseware comprised of modules from different courseware books. For further details please click here.

Select the delivery method: print or digital

For courses which are available in digital and print versions you can choose your delivery method. By default the delivery method will be set to 'digital only'.

To change the delivery method, click on either the 'Digital only' or 'Print only' radio button
Your pricing is updated automatically.

Please note: at launch not all courses will be available as digital Courseware. For those courses 'print only' is the only possible selection.

Finding the right Courseware

What are Fresh Editions?

Fresh Editions is a core functionality of the digital courseware distribution and update cycle: When purchasing digital courseware, all previous and future revisions of that course are included.

How can I purchase Fresh Editions?

When purchasing digital courseware, Fresh Editions is included for free. No additional selection is necessary.

How can I get access to previous or future revisions?

All revisions of a purchased course will be automatically added to the user’s bookshelf upon license code redemption.

So in case revision A is not available on Courseware Marketplace anymore, I can just buy revision B?

Exactly.

What happens to redeemed licenses when a new revision is released?

The new revision will be automatically added to the user’s bookshelf without any need of customer interaction.

How will I be notified about the release of a new revision?

The order contacts that placed an order for a Fresh Editions course and the Primary Contact of the organization will receive a notification e-mail as soon as a new revision for a course is released. They will have the option to unsubscribe from the notification mails in the 'My Account' area. For more details on this notification subscription, please click here.

Is it important to purchase or redeem licenses codes before or after a new revision is released?

The time of purchase or code redemption has no impact on the Fresh Editions functionality in any possible way.

Will licenses that have been purchased before the implementation of Fresh Editions offer the same functionality as licenses that are purchased after?

Yes.

Is every digital courseware a Fresh Edition?

In general, yes. However, there might be exceptions in the future where certain courses or revisions will not offer Fresh Editions functionality.

Does Fresh Editions work with customized digital courseware?

No, as combining the same modules from different revisions will most likely create a completely different customized course.

Finding the right Courseware

How can I add courses to my shopping cart?

Once you checked all course information on the 'Product Details' page, you can add it to your shopping cart:

Check the product information on the 'Product Details' page
Click the 'Add to Cart' button.
The course is added to the cart and an info messages that course has been added to the cart is displayed on top of the screen.
You can now continue shopping by clicking on the desired product category in the navigation.
Alternatively, you can access the cart by clicking on the 'Shopping Cart' symbol at the top right corner of the screen.

Finding the right Courseware

How do I access certificates?

Certificates are available for purchase or free download. Search for 'Certificate' to find the available certificate. Purchase pre-printed, full color certificates, sold in bundles of 25 each, or download a free copy by clicking the 'Click here for FREE download' button.

Build your own Courseware

What is customized Courseware?

Customized Courseware provides you with the possibility to combine various modules from different courseware to create your individual course book.

Build your own Courseware

How can I find customizable courses?

Customizable courses can be located best by either browsing the catalogue or using the product search. In each case, the courses are displayed in product lists which can be filtered for customizable courseware. Please note that customizable courses are only available in the 'Microsoft Learning Products' section.

Browsing the catalogue

When you want to check the various product categories for suitable courses, please proceed as follows:

Click on the 'Microsoft Learning Products' section in the main navigation.
Select the desired product technology in the left hand navigation.
Mark the 'show only customizable courseware' checkbox which is listed above the search results list.
Press the 'Filter' button.

The search result list refreshes and only shows courses which are available for customization. Feel free to change or add any additional filters (like language or target audience) to further narrow down your search results.

Using the product search

If you know what course you are looking for, the product search is the easiest way to find it:

Enter your search term into the search field and press the 'Search' button.
Mark the 'show only customizable courseware' checkbox which is listed above the search results list.
Press the 'filter' button.

The search result list refreshes and only shows courses which are available for customization. Since customizable courseware is only available for Microsoft Learning Products, matching results can only be found in the upper search result list labelled 'Microsoft Learning Products'. Feel free to change or add any additional filters (like language or target audience) to further narrow down your search results.

Looking for the customization symbol

All products which are customizable will be displayed with a small symbol in the product lists. Look for this symbol when browsing through any product list (e.g. search results, bestseller list, latest releases or others) on the Courseware Marketplace.

Build your own Courseware

How can I create my own customized course book?

The course customization follows a five step process:

Step 1: Finding suitable customizable courses.
Step 2: Identifying suitable modules for your course.
Step 3: Adding the selected modules to the course configurator.
Step 4: Finalizing the course customization in the course configurator.
Step 5: Adding your individual course to the shopping cart.

Step 1: Finding suitable customizable courses

To start the customization process, you first need to identify courses which you can use as source for your individual courseware. For this, courses need to fulfil two basic requirements:

The courses need to be 'customizable'.
The courses' topic or technology should match your desired content.

If you need guidance on how to find customizable courses and filter them to match the desired product technology, please click here.

Step 2: Identifying suitable modules for your course

The 'product details' page for each customizable course shows a complete list of all its modules. Each module can be previewed by pressing the 'preview' button besides each module. Clicking the preview button will open a watermark protected PDF of the selected chapter. You can now check its contents and evaluate its fit for your customized course.

If you need guidance on how to find customizable courses and filter them to match the desired product technology, please click here.

Step 3: Adding the selected modules to the course configurator

After evaluating the content fit, you can decide to add selected modules to your customized courseware. To do this, simply mark the checkboxes right beside the desired modules. If you have selected the modules, click on the 'to create a course add selected' button at the bottom of the screen.

All selected modules will be moved into the course configurator. In addition, all added modules will be displayed with a green checkmark in the module list.

Step 4: Finalizing the course customization in the course configurator

The final steps of the course setup process are conducted in the 'course configurator'. This screen lists all selected elements of your new course and allows you to customize their sequence and name to your liking. In addition you have the chance to provide your individual course title and company logos to be included on your individual course cover. For details about the course configurator screen, please click here.

Step 5: Adding your individual course to the shopping cart

If you have completed your course setup in the course configurator, you can add your individual course to the shopping cart. During this process a new course number is assigned to your course which will also be used for re-orders as long as the contents of your course do not change.

If you want to learn more, please refer to our "How to" videos and click here

Build your own Courseware

What customization options do I have in the course configurator?

Changing the sequence of modules

Please note that the course modules initially appear in the sequence they have been added to the course configurator. To change the module sequence for your final book, you have two ways:

Up and Down Buttons:

Next to the position of the module you find up and down buttons.

Pushing either of the buttons relocates the chapter in the book one position up or down.
Repeat the process until the chapter is in the final location.

Drag and Drop:

You can drag and drop chapters up or down into the desired position. To do this please:

Move the mouse cursor to the chapter you want to move until the draggable appears.
Left-click on the module so it is highlighted in green and keep mouse clicked.
You can now drag the element upwards or downwards to the desired position.
Release the left mouse button once the module is in the desired location.
Repeat the process for until all modules are in their final location.

Delete a module from the selection

Press the delete button right besides every module to delete it from the course configurator.
Deleting a module from the course configurator will automatically update the pricing.

Previewing modules

Each module can be previewed by pressing the preview button right besides each module. Clicking the preview button will open a watermark protected PDF of the selected chapter. You can now check its contents and evaluate its fit for your customized course.

Enter an individual course title

Entering an individual course title for your course can be done on the course properties overlay.

To access the course properties overlay, click on the 'Edit Course Properties' link.
Enter the course title in the 'Course Title' textbox.
Press the 'Save Changes' button at the bottom of the overlay to save the changes and close the overlay.

Please note: a course title is necessary to add a course to the cart. The course title must not be equal to an existing Microsoft Courseware course. If the name is too similar, an error message is displayed.

Changing the module names

Please note that even after changing the sequence of modules, they are still listed with their original name despite of their new position in the book (e.g. module 7: Managing Content). You can change the module names in the course properties overlay:

To access the course properties overlay, click on the 'Edit Course Properties' link.
Change module names in the 'Module Title' textboxes.
Press the 'Save Changes' button at the bottom of the overlay to save changes and close the overlay.

Selecting logos for your course cover

If you are creating a customized course for a corporate customer, you can have your company's and customer's logo printed on the book covers. Your company logo will appear on the cover and on the first page of the customized course. The customer's logos will be placed only on the course cover. To select the logo you have to:

Click on the 'Select your logo' drop down menu and select the desired logo.
Check the logo preview below the upload section.
Optional: press the 'X' button to delete the logo and upload a new logo.

Uploading additional logos

If you have not uploaded any logos yet or want to add additional logos to your selection, please execute the following steps:

Click on the 'Search' button to browse your local file system for the logo.
Click on the desired logo and press the 'Upload' button.
The new logo should now be listed in the 'Select your logo' drop down menu.

Please note: you can upload up to 10 different logos with a maximum file size of 2 MB each. They will be saved under the name they had when you initially uploaded them so you can easily select them next time.

Changing the delivery method

At the bottom of the screen you can select the delivery method for your new customized courseware. In general you can choose between two options, digital and print delivery:

'Digital only' is selected per default.
'Print only' can be manually selected by ticking the matching radio button.
When selecting 'Digital only', the customized course will be delivered as an ebook.
When selecting 'Print only', the customized course will be delivered as a physical book.

Please note: the digital delivery option is currently not available for all customized courses. To be available all components of the new courses must be available as digital courseware. As soon as one module is only available as print version, the available delivery methods will be limited to 'print only'.

Changing quantity of books

At any time during the customization process you can change the quantity of books you want order.

Click in the 'Enter quantity' textbox.
Change the quantity to the desired amount.
Press the 'Refresh' button or press 'Enter' on your keyboard to update the pricing.

Please Note: there is a minimum order quantity of four books for customized orders. You can also change the order quantity at a later stage during the order process in the shopping cart.

How can I preview my customized course?

After completing the course setup, you can create a PDF preview your customized course:

Click the 'PDF Preview' button at the bottom of the 'Course Configurator' page.
Check the PDF preview in the popup windows for completeness.
Close preview window.

Please note: that the PDF creation can take a number of minutes to be completed. In order to create a PDF preview, your course setup must be finalized. This means that you must have entered a course name before the PDF preview can be generated.

Add a course to the cart

Once you finalized your course setup, you can add your customized course to your shopping cart. At a minimum, you must have entered a course name in order to proceed:

Click 'Add to Cart' button on the 'Course Configurator' page.
The course is added to the cart in the upper right corner.
Go to 'Shopping Cart' if you are done composing Courseware and check out.

Tip: before you add a course to your shopping cart, you can create a PDF preview to check it for completeness. Please review the following criteria:

course title
cover logos
module sequence
module titles
footer notes
quantity
delivery method

If you want to learn more, please refer to our "How to" videos and click here

Order Microsoft Certification Exam Voucher on the Courseware Marketplace

What are Microsoft Certification Exam Voucher?

For Microsoft Partners with the Learning competency these Microsoft Certification exam vouchers are valid for 070- exams and MB- exams only. MOS (Microsoft Office Specialist) or MTA (Microsoft Technology Associate) certification exams cannot be taken using these vouchers.

Microsoft Imagine Academy these Microsoft Certification exam vouchers are valid for 073- exams only. MOS (Microsoft Office Specialist) or MTA (Microsoft Technology Associate) certification exams cannot be taken using these vouchers.

Certification exam vouchers via courseware marketplace provides a more streamlined way to purchase exam vouchers for your customers through a platform that you already utilize for managing Microsoft learning content. This new capability reduces your administrative tasks, allows you to purchase using your current courseware account and enables you to focus on delivering learning solutions to your customers.

Order Microsoft Certification Exam Voucher on the Courseware Marketplace

Where to get Microsoft Certification Exam Voucher?

Learning Partners and ITAs can find the Microsoft Certification Exam Voucher by either browsing the catalogue or using the product search. In each case, the product list will be filtered by the selected criteria resulting in displaying the Microsoft Certification Exam Voucher. Please find the ways to search for Voucher below.

Browsing the catalogue

Click on the 'Microsoft Learning Products' section in the main navigation.
Click on the 'Microsoft Certification Exam Voucher' in the left hand navigation.
Check the product details page for the 'Microsoft Certification Exam Voucher'.

Using the product search

Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
Check the search results and go to the product details page for the 'Microsoft Certification Exam Voucher'.

Order Microsoft Certification Exam Voucher on the Courseware Marketplace

How do I purchase Microsoft Certification Exam Voucher?

For purchasing Microsoft Certification Exam Voucher, you just need to follow the regular five-step process to place the order. For more details, please click here.

Order Microsoft Certification Exam Voucher on the Courseware Marketplace

How do I distribute the Microsoft Certification Exam Voucher to my students?

Your 'Voucher' section in the 'My Account' area contains all previously ordered voucher codes and allows you to download them for distribution to your students.

Please note: you may see different vouchers in your 'My Account', depending on the Exam Delivery Provider you purchased them from.

Browsing through your voucher list

The 'Voucher' list shows all previously purchased voucher codes. To effectively browse through the list, please consider the following hints:

Navigate to the 'My Account' area and click on the 'Voucher' link in the left hand navigation.
You can sort the list by means of arrows in ascending or descending order (order date, quantity, and order number).
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Please note: you may see different vouchers in your 'My Account', depending on the Exam Delivery Provider you purchased them from.

Search for ordered Microsoft Certification Exam Voucher

By default, the 'Voucher' section will display all voucher code orders that have been placed on the Courseware Marketplace previously. If you are looking for a particular order you can use the search to look it up.

Navigate to the 'My Account' area and click on the 'Voucher' link in the left hand navigation.
Enter any other search criteria into the matching fields for 'Order Date From', ''Order Date To', 'Order Number', or 'PO Number'.
Click the 'Search' button.
The matching search results are displayed in the 'Voucher' list.

Please note: you may see different vouchers in your 'My Account', depending on the Exam Delivery Provider you purchased them from. The search result list shows all voucher code orders which meet your entered search criteria. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results list. If you are getting no search results, try to reduce the number of search terms.

Download Microsoft Certification Exam Voucher for distribution

Navigate to the 'My Account' area and click on the 'Voucher' link in the left hand navigation.
Search for the order you want to download the voucher codes for. If you need guidance on how to search for your voucher, please click here.
Click the 'View Codes' button besides the selected order.
A pop up window opens up, providing you with a short information text and the voucher codes.
Export the voucher codes to Excel and download it to your computer by pressing the 'Download Excel' button bottom of the pop up window.
Close the pop up window by pressing the 'X' button.

Please note: you can download the Excel file with the voucher codes for either of the Exam Delivery Providers again at a later stage in time. You need to track distributed codes yourself to prevent double distribution.

Order Microsoft Certification Exam Voucher on the Courseware Marketplace

How can my students redeem the Microsoft Certification Exam Voucher?

Here are some information that you need to pass on to your students:

Standard Microsoft Certification Exam Vouchers have a validity of 12 month as of your purchase date on the Courseware Marketplace.
Validity period may vary for some special promotional vouchers. Voucher expiration will be provided to partners at the time of purchase
For Pearson VUE Exam Vouchers, registration by the student is accomplished by first creating a profile at microsoft.com/learning. Pearson VUE exams can then be scheduled online from microsoft.com/learning or directly from a Pearson VUE Test or Call Center.
The list of feasible countries the voucher code can be redeemed in can be found on the product details page as well as in the downloadable Excel file.
No refunds will be granted by arvato.
Pearson VUE exam registration begins by creating a profile on microsoft.com/learning. For customer support, please contact microsoft.com/learning. For Pearson VUE exam scheduling and appointment assistance, please contact pearsonvue.com.

For more detailed information about the redemption terms of Microsoft Certification Exam Voucher, please refer to the Terms and Conditions.

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

What are Online Labs?

Authorized Lab Hosting (ALH), also referred to as ‘Online Labs’ is a secure, cost-effective, compliant, and convenient way to deliver Microsoft Official Courseware hands-on labs to your customers. This internet-based lab hosting service offered by a variety of Hosting Providers provides online access to select authorized Labs in the Microsoft Official Courseware catalogue via a browser without the need for complex and costly hardware.

When purchasing Lab hosting services, you will be provided with instructions on how to access the Labs from the respective Labs hosting provider. These instructions define for how long access to the Labs are granted and what the system requirements are. Each Lab hoster may have own rules and specifications and they are responsible for providing you with the corresponding detailed information of purchase.

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

Where to get authorized Labs ?

Learning Partners can find Authorized Lab Hosting offers on the Courseware Marketplace. The Courseware Marketplace will sell the Labs. Detailed instructions on what to do in order to gain access to the Labs will be delivered during the purchase process.

To find a Lab Hosting offer, it is best to browse the Microsoft Learning Products catalog and filter for authorized Labs by checking the 'Online Labs' checkbox. The product list will be updated and only display the Microsoft Official Courseware courses for which Online Labs are available. Please find an explanation on how to search for Microsoft Official Courseware which is offered in conjunction with Online Labs below.

Browsing the catalogue

Click on the 'Microsoft Learning Products' section in the main navigation.
To filter for authorized Labs, check the 'Online Labs' checkbox.
The list of products is refreshed and only displays courses which support the Aughorized Labs Hosting offering. Select your desired course by clicking on the 'Details' button to get to the product details page.
On the product details page, select the 'Online Labs' checkbox in order to open a dialogue that shows available Lab options before adding the product to the cart.

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

How do I purchase Online Labs?

Check the 'Online Labs' checkbox on the product details page of the Courseware before adding the product to the cart. A dialogue overlay will appear.
Within the dialogue overlay, you can select the Lab Hosting offer feature set that fits your need. Click “Add Lab” to add the preferred Lab. The dialogue overlay will close and on the product details page the checkbox for “Online Labs” will be checked, showing the logo of your selection underneath.
After selecting the feature set and providing the requested data, the course and the Microsoft Online Labs will be added to the shopping cart. For purchasing 'Microsoft Learning Products' together with 'Online Labs', you just need to follow the regular five-step process to place the order. Please make sure to adjust the order quantity of your Online Labs to match your course order before you proceed to the checkout. Every student who shall use this Online Labs needs his own lab. For more details, please click here.

Please note: The Hosting companies are responsible for Lab purchases. Refunds will not be granted by arvato. No minimum order quantity per class is required for Authorized Labs. The only requirement is that you must purchase the accompanying Courseware at the time of the order since that is how the license agreement is structured.

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

How do I add Online Labs in the Shopping Cart?

In case you did not select the Online Labs on the product details page, you still have the chance to add it to your shopping cart. For all courses which support Authorized Lab Hosting, an option will display in the shopping cart to add the voucher directly from here. Please follow the steps below to complete the transaction:

Add the Courseware you would like to buy to your shopping cart.
Go to the 'Shopping Cart' to find the overview of all items in your cart and make amendments to quantities wherever necessary.
For all Microsoft Official Courseware for which the authorized Labs are available, you will have the option to add the Online Labs to your order while in the shopping cart. To do so, check the 'Add Lab’ checkbox which is displayed below the course. When ticking the checkbox, a dialogue overlay will open. In this pop up you are asked to provide details about the 'Online Lab' and select a feature set.

Please note: The 'Online Labs' associated with your Microsoft Official Courseware is added as a new line item to your shopping cart.

Please make sure to adjust the order quantity of your Online Labs to match your course order before you proceed to the checkout. Every student who shall use this Online Labs needs his own lab.

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

How do I distribute Online Labs to my students?

Your ' Online Labs' section in the 'My Account' area contains all previously ordered Lab purchases and detailed hoster information. Please follow the instructions as outlined per hoster to finalize the Online Labs booking. During this process you will receive the access codes, which you can use and distribute to your class.

Browsing through your Online Labs list

The 'Online Labs' list shows all previously purchased authorized Online Labs. To effectively browse through the list, please consider the following hints:

Navigate to the 'My Account' area and click on the 'Online Labs' link in the left hand navigation.
You can sort the displayed 'Online Labs' list by means of arrows in ascending or descending order (Lab Number, Lab Title, Order Date, and Quantity).
The 'Records per Page' drop down by default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Search for ordered Online Labs

By default, the 'Online Labs' section will display all orders previously placed on the Courseware Marketplace. If you are looking for a particular order you can use the search to look for that order.

Navigate to the 'My Account' area and click on the 'Online Labs' link in the left hand navigation.
Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', 'Order Date, or 'PO Number'.
Click the 'Search' button.
The matching search results are displayed in the 'Microsoft Online Labs' list.

Please note: the search result list shows all orders which meet your entered search criteria. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results list. If you are getting no search results, try to reduce the number of search terms.

Detailed hoster information

Navigate to the 'My Account' area and click on the 'Online Labs' link in the left hand navigation.
Search for the order you want to book a class for. If you need guidance on how to search for your voucher, please click here.
Click the 'View Info' button next to the selected order.
A pop up window opens, providing you with a short information text for class booking at the respective hosting supplier.
Close the pop up window by pressing the 'X' button.
Visit the lab hosting supplier and follow their instructions to obtain access codes for distribution to instructors/students.

Please note: Hosting suppliers often provide detailed step by step guides for download, in the above mentioned pop up window, which explain in detail how to redeem codes and how to setup online labs.

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

How can my students redeem the Online Labs?

Here are the steps a learning partner must take to prepare the access codes for students to redeem

As a Learning Partner, purchase the Labs via Courseware Marketpalce.
Register as a Learning Partner with your respective Online Labs hoster.
Find detailed student instruction guides on the website of the respective hosting supplier to provide Labs to your instructors/students.
Distribute the instructor/student access codes per your normal classroom routine.
Make sure to redeem the 'Online Labs' within 180 days after delivery of the codes on the Courseware Marketplace, as validity is limited to 180 days.
No refunds will be granted by arvato.
For all questions related to the registration for Online Labs, or issues with the voucher codes once fulfilled, please check the contact details of the respective supplier in your 'My Account' area or the available guide provided in the links listed in the 'View Info' pop up window for details.

For more detailed information about the redemption terms of Online Labs codes, please refer to the Terms and Conditions.

Order Packaged Sets on the Courseware Marketplace

What are Packaged Sets?

A Packaged Set is a combination of various products for an appropriate purpose. Packaged Sets can be part of marketing campaigns and are often discounted or eligible for rebate programs.

Order Packaged Sets on the Courseware Marketplace

Where to get Packaged Sets?

All Microsoft Partner Network Program members can find Packaged Sets on the Courseware Marketplace by either browsing the catalogue or using the product search. In each case, the product list will be filtered by the selected criteria resulting in displaying the Microsoft Packaged Sets. Please find an explanation on how to search for Packaged Sets below.

Browsing the catalogue

Click on the 'Microsoft Learning Products' section in the main navigation.
Click on the 'Packaged Sets' in the left hand navigation.
Check the search results and go to the product details page for the 'Packaged Sets'.

Using the product search

Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
Check the search results and go to the product details page for the 'Packaged Sets'.

Order Packaged Sets on the Courseware Marketplace

How do I purchase Packaged Sets?

For purchasing Packaged Sets, you just need to follow the regular five-step process to place the order. For more details, please click here.

Order Packaged Sets on the Courseware Marketplace

How do I add Microsoft Online Labs as part of Packaged Sets in the Shopping Cart?

In case you did select a Packaged Set that contains Microsoft Online Labs, you have to add the required information for that MLO in the option display in your shopping cart. Please follow the steps below to complete the transaction:

Add the Packaged Set you would like to buy to your Shopping Cart.
Go to the 'Shopping Cart' to find the overview of all items in your cart and make amendments to quantities wherever necessary.
For all Packaged Sets that contain Microsoft Online Labs, you need to enter the required fields in the option overlay. If these fields are not filled, you will receive an error message when trying to proceed to the Address Page. You are asked to provide details about the 'Online Lab' and select a feature set. For details about Microsoft Online Labs, please click here

Order Packaged Sets on the Courseware Marketplace

How do I distribute the Microsoft Certification Exam Voucher and Microsoft Online Labs Voucher of Packaged Sets to my students?

For distributing the voucher codes for Microsoft Certification Exam Voucher and Microsoft Online Labs Voucher as parts of Packaged Sets, you just need to follow the regular processes.

For more details on how to distribute Microsoft Certification Exam Voucher Codes, please click here; for more details on how to distribute Microsoft Online Labs Voucher Codes, please click here.

Order Packaged Sets on the Courseware Marketplace

How can my students redeem the Microsoft Certification Exam Voucher and Microsoft Online Labs Voucher of Packaged Sets?

Students need to follow the regular steps to redeem their Microsoft Certification Exam Voucher and Microsoft Online Labs Voucher. There are no special rules for these products as parts of Packaged Sets.

For more detailed information about the redemption terms of Microsoft Certification Exam Voucher and Microsoft Online Labs Voucher, please refer to the Terms and Conditions.

Order Microsoft Learning Product Vouchers on the Courseware Marketplace

What are Microsoft Learning Product Vouchers?

There are currently two types of product Vouchers available for Learning Partners only,

A Voucher for a 5-day digital Microsoft Official Curriculum course (dMOC).
A Voucher for a 5-day Microsoft Online Labs to be attached to a 5-day digital Microsoft Official Curriculum course.

This 5-day digital Microsoft Official Curriculum Voucher is valid for and can be redeemed against any Microsoft 5-day dMOC course. Microsoft 5-day dMOC Vouchers are a great way to apply training funds at a time when the specific course is not yet known. Once the course requirements are determined the Voucher can be redeemed easily during check-out for any 5-day dMOC.

This 5-day Microsoft Online Labs Voucher is valid for and can be redeemed against any Microsoft 5-day Online Labs offer that is to be attached to a 5-day MOC course. Microsoft 5-day Microsoft Online Labs Vouchers are a great way to apply training funds at a time when the specific course/lab is not yet known. Once the course requirements are determined the Voucher can be redeemed easily during check-out for any Microsoft 5-day Online Labs when attached to a MOC purchase for which a lab exists.

Order Microsoft Learning Product Vouchers on the Courseware Marketplace

Where to get Microsoft Learning Product Vouchers?

Learning Partners can find the Microsoft Learning Product Vouchers by either browsing the catalogue or using the product search. In each case, the product list will be filtered by the selected criteria resulting in displaying the Microsoft Learning Product Vouchers. Please find the ways to search for Voucher below.

Browsing the catalogue

Click on the 'Microsoft Learning Products' section in the main navigation.
Click on the 'Microsoft Learning Product Vouchers' in the left hand navigation.
Check the product details page for the 'Microsoft Learning Product Vouchers'.

Using the product search

Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
Check the search results and go to the product details page for the 'Microsoft Learning Product Vouchers'.

Order Microsoft Learning Product Vouchers on the Courseware Marketplace

How do I purchase Microsoft Learning Product Vouchers?

For purchasing Microsoft Learning Product Vouchers, you just need to follow the regular five-step process to place the order. For more details, please click here.

Order Microsoft Learning Product Vouchers on the Courseware Marketplace

Where can I find my Microsoft Learning Product Vouchers purchases?

Your 'Microsoft Learning Product Vouchers' section in the 'My Account' area contains all previously ordered Vouchers and provides you with an overview –of any expiring Vouchers catagorised bytype.

Browsing through your Voucher list

The 'Microsoft Learning Product Vouchers' list shows all previously purchased Vouchers that are available for redemption. To effectively browse through the list, please consider the following hints:

Navigate to the 'My Account' area and click on the 'Microsoft Learning Product Vouchers' link in the left hand navigation.
You can filter Vouchers by selecting certain values in the drop down. These contain 'All', 'Expiring Soon', and 'Microsoft Learning Products'.
You can sort the list by means of arrows in ascending or descending order (expiry date, title, and quantity).
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many Vouchers, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Order Microsoft Learning Product Vouchers on the Courseware Marketplace

How can I redeem the Microsoft Learning Product Vouchers?

For redeeming Microsoft Learning Product Vouchers, you just need to follow the steps outlined below:

Add your Microsoft Learning Products to the cart, following the regular shopping process. For more details, please click here.
In the shopping cart, you will be displayed with the option to 'Pay with Vouchers', if sufficient credit is available.
As soon as you opted for Voucher payment, the price is reduced by the amount of used Vouchers. The 'Voucher Overview' on the right-hand side is updated as well.
If you would like to undo a Voucher payment and add the Vouchers back to your 'Microsoft Learning Product Vouchers' inventory, please click the 'Undo redemption' link for the selected line item.

Please note the following information about purchase and redemption of Microsoft Learning Product Vouchers:

As a Learning Partner, purchase the Microsoft Learning Product Vouchers via Courseware Marketplace.
Microsoft Learning Product Vouchers have a validity of 3 months as of your purchase date on the Courseware Marketplace.
No refunds will be granted by arvato.

For more detailed information about the redemption terms of Microsoft Learning Product Vouchers, please refer to the Terms and Conditions.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

What are Microsoft Learning Product Vouchers?

For more details on what Microsoft Learning Product Vouchers are, please click here.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

Where to get Microsoft Learning Product Vouchers?

For more details on where to get Microsoft Learning Product Vouchers, please click here.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

What are Microsoft Online Labs?

For more details on what Microsoft Online Labs are, please click here.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

Where to get Microsoft Online Labs?

For more details on where to get Microsoft Online Labs, please click here.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

How do I purchase Microsoft Learning Product Vouchers and Microsoft Online Labs?

For purchasing Microsoft Learning Product Vouchers, you need to follow the regular five-step process to place the order. For more details, please click here.

Please note: During the purchase process, you are asked to provide the ID of the MCT giving the training. Only IDs of active MCTs are considered valid input.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

Where can I find my Microsoft Learning Product Vouchers and Microsoft Online Labs purchases?

For more details on how to find Microsoft Learning Product Vouchers, please click here; for more details on how to find Microsoft Online Labs, please click here.

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

How can I redeem the Microsoft Learning Product Vouchers and Microsoft Online Labs?

For more details on how to redeem Microsoft Learning Product Vouchers, please click here; for more details on how you and your students could redeem Microsoft Online Labs, please click here.

Order Microsoft Student Access Passes on the Courseware Marketplace

What are Student Access Passes?

Microsoft Azure Student Access Passes may be claimed by Learning Partners for students who are studying Microsoft eligible courses. These passes are designed to be used in classroom training using eligible Microsoft Official Course (MOC) offerings and may only be distributed with the purchased Microsoft Official Course materials. Passes are valid for 90 days after you have received them. Unused or expired passes may not be exchanged.

Order Microsoft Student Access Passes on the Courseware Marketplace

Where to get Student Access Passes?

Learning Partners can find the Microsoft Student Access Passes either using the upsell functionality for the associated Microsoft Official Courseware or by using the after-the-fact functionality. Both ways are explained below.

Order Microsoft Student Access Passes on the Courseware Marketplace

How do I claim Microsoft Student Access Passes?

To claim Microsoft Student Access Passes while purchasing the Microsoft Official Courseware (MOC), you need to select the Student Access Pass option on the product details page of the MOC and follow the regular five-step process to place the order. For more details, please click here.

Order Microsoft Student Access Passes on the Courseware Marketplace

How do I claim Microsoft Student Access Passes after I’ve purchased the MOC?

Microsoft Student Access Passes can only be claimed with a matching number of MOC licenses. We allow you to claim passes up to 6 months after purchase of the eligible MOC. To claim Microsoft Student Access Passes please follow one of two options:

Adding Microsoft Student Access Passes in the Shopping Cart

In case you did not select the Microsoft Student Access Passes on the product details page of a MOC, you still have the chance to add it to your shopping cart. For all courses which support the Microsoft Student Access Passes, an option will display in the shopping cart to add the passes directly from there.You can increase the amount of Access Passes in your shopping cart up to the number of available licenses for the corresponding Microsoft Official Courseware. To check the number of available licenses, please refer to the next section.

Adding Microsoft Student Access Passes from the My Account section

The 'Student Passes' list shows all previously purchased Microsoft Student Access Passes.

Navigate to the 'My Account' area and click on the 'Student Passes' link in the left hand navigation.
Click on the 'Show orders available for adding Student Passes' button to get an overview of all available Access Passes and corresponding quantities based on Microsoft Official Courseware purchases of the last 6 months.
You can sort the displayed 'Student Passes' list by means of arrows in ascending or descending order (Course Number, Pass Title, and Quantity).
The 'Records per Page' drop down by default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.
Add the desired Access Passes to the shopping cart by clicking on the 'Add to cart' button and follow the regular purchase process. Please note: the maximum number of available Access Pass licenses will be added to the shopping cart. You can modify the quantity in the shopping cart.

Order Microsoft Student Access Passes on the Courseware Marketplace

How do I distribute the Microsoft Student Access Passes to my students?

Your 'Student Access Passes' section in the 'My Account' area contains all previously ordered Access Pass codes and allows you to download them for distribution to your students.

Please note: you may see different Passes in your 'My Account', depending on the Microsoft Official Courseware associated to the Access Pass.

Browsing through your Student Passes list

The 'Student Passes' list shows all previously purchased Access Pass codes. To effectively browse through the list, please consider the following hints:

Navigate to the 'My Account' area and click on the 'Student Passes' link in the left hand navigation.
You can sort the list by means of arrows in ascending or descending order (course number, pass title, order number, order date, and quantity).
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Please note: you may see different Access Passes in your 'My Account', depending on the Microsoft Official Courseware associated to the Access Pass.

Search for ordered Microsoft Student Access Passes

By default, the 'Student Passes' section will display all Access Pass code orders that have been placed on the Courseware Marketplace previously. If you are looking for a particular order you can use the search to look it up.

Navigate to the 'My Account' area and click on the 'Student Passes' link in the left hand navigation.
Enter any other search criteria into the matching fields for 'Order Date From', 'Order Date To', 'Order Number', or 'Pass Title'.
Click the 'Search' button.
The matching search results are displayed in the 'Student Passes' list.

Please note: you may see different Access Passes in your 'My Account', depending on the Microsoft Official Courseware associated to the Access Pass. The search result list shows all Access Pass code orders which meet your entered search criteria. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results list. If you are getting no search results, try to reduce the number of search terms.

Download Microsoft Student Access Passes for distribution

Navigate to the 'My Account' area and click on the 'Student Passes' link in the left hand navigation.
Search for the order you want to download the Access Pass codes for. If you need guidance on how to search for your Access Passes, please click here.
Click the 'Download' button besides the selected order.
A pop up window opens up, providing you with a short information text and the Access Pass codes.
Export the Passes codes to Excel and download it to your computer by pressing the 'Download Excel' button bottom of the pop up window.
Close the pop up window by pressing the 'X' button.

Please note: you can download the Excel file with the Access Pass again at a later stage in time. You need to track distributed codes yourself to prevent accidentally distributing the same codes more than once.

Order Microsoft Student Access Passes on the Courseware Marketplace

How can my students redeem the Microsoft Student Access Passes?

To redeem the passes please direct your students to http://www.microsoftazurepass.com and have them follow the activation steps there.

For more detailed information about the redemption terms of Microsoft Student Access Passes, please refer to the Terms and Conditions.

Placing an order on Courseware Marketplace

Step 1: Shopping Cart

Your shopping cart lists all the courses you have selected for purchase. You can access your shopping cart by clicking the cart icon located in the upper right corner of the page.

Shopping Cart Preview

The shopping cart can be accessed from all product browsing pages. In addition, a cart preview is visible on the top of the screen. To check the items in the preview cart, proceed as follows:

Hover over 'Shopping Cart' section in the upper right corner.
The 'Shopping Cart' preview expands and summarizes the cart contents.
The cart preview will list all added courses. If you hover over the respective course, you can check the full name of the course title in the tool tip.
To enter the shopping cart, please click on the 'Checkout now' button or the 'Shopping Cart' link.

Access the Shopping Cart

The shopping cart can be accessed from various points on the Courseware Marketplace:

Click on the 'Shopping Cart' link in the top right corner of the main navigation.
Click on the 'Add to cart' button on each product details or 'Course Configurator' page.
Click on the '1. Cart' link in the checkout breadcrumb navigation.

Delete courses from the cart

The shopping cart lists all courses you have added to it. You can delete any unwanted items at any time before proceeding to the checkout process.

Click 'Remove' link under course cover image.
Pricing and credit limit data are updated automatically.
Repeat the process for all courses you wish to delete.

Change the order quantity

If you add a course to the shopping cart, it is listed with a default quantity of 1 unit. Please consider that you need to increase the order quantity to match your anticipated class size before proceeding to the checkout:

Enter the desired number of courses in 'quantity' textbox.
Press 'Refresh' button next to the 'quantity' box or press 'Enter'.
Repeat the process for until all courses are listed with the desired order quantity.

Select a ship-to country

If your shopping cart contains any print courses, you need to select a shipping address in the cart before you can proceed with the checkout process. By default the country associated with your user profile is selected. This selection can always be manually changed:

Select a ship-to country from the 'Select Ship-to country' drop down.
Your pricing is updated automatically.

Please note: you will only be displayed with ship-to countries that are allowed for / associated with your organization. This selection cannot be changed.

Select a shipping method

If your order contains any print products, by default the 'standard' shipment is selected. To speed up the delivery you may manually change the shipping method to express shipment:

Select your desired shipping method from the 'Shipping Method' drop down.
Your pricing is updated automatically.

Please note: selecting express shipment will incur additional costs. The prices can vary, depending on your location and the selected ship-to destination.

What is a Rush Production?

Selecting the 'Rush Production' option will prioritize your order for production. With this option your course will be printed within 24 hours. This service is charged at an additional 15%.

Check the 'Rush Production' checkbox.
Your pricing is updated automatically.

Change the delivery method

For courses which are available as digital and print version you can choose your delivery method. By default the delivery method will be set to 'digital only'.

Check for the delivery method selector on the product details page or the shopping cart.
Change the delivery method to either 'Digital only' or 'Print only' by clicking on the matching radio button.
Your pricing is updated automatically.

Please note: at launch not all courses will be available as digital Courseware. These courses will only be available as 'print only' version.

Edit a customized course

If you have finalized your course setup on the course configurator page, the course will be transferred to the shopping cart, receiving its unique course number. Customized courses are clearly indicated by this unique course number which starts with 'WS-'. In addition they are labelled 'Customized Courseware'. If you want to edit customized courses, you need to transfer it back into the course configurator. To do so, please proceed as follows:

Access the 'Shopping Cart'.
Click the 'Edit' button for the selected customized course.
You are navigated back to the 'Course Configurator' page.
Make the necessary adjustments to your course.
Click on the 'add to cart' button in the course configurator to save your changes and bring the course back into the shopping cart.

Please note: only one course can be in the course configurator at a time. If you have started another course customization and your course configurator already contains modules, you will be asked to complete the course setup before editing a new course. You may also decide to proceed with the editing process, but will lose all previous contents of the course configurator in the course of this action.

Proceed to checkout

If you have carefully checked the contents of your shopping cart you need to proceed to the next step of the checkout process:

Access the 'Shopping Cart'.
Click on the 'Checkout now' button
You are navigated to the Address page.

Please note: you can return to the shopping cart at any time during the checkout process by clicking on the '1. Cart' link in the checkout breadcrumb navigation. In this case you will be asked to enter your payment information again.

If you want to learn more, please refer to our "How to" videos and click here

Placing an order on Courseware Marketplace

Step 2: Address Page

The address page lists the billing and shipping addresses stored with your company profile. You may enter a new shipping address for any order.

Why can't I change the billing address?

The Courseware Marketplace lists the billing address which is associated with your company profile. Due to existing Microsoft business regulations, the billing address can only be changed on the Microsoft PMC site. To access your partner profile on PMC, please click here.

Please note: it might take a couple of days until your changed data is replicated into the Courseware Marketplace.

Selecting an existing shipping address

If your company profile already has any stored shipping addresses for the selected ship-to country you can simply select the pre-defined address from a drop down menu. To access your selection, please:

Proceed to 'Address" screen in the checkout process.
Click on the 'Select Shipping Address' drop down.
Select the shipping address you want to use.
Double check the address settings and make corrections where necessary.
Press the 'Continue to payment' button and proceed to the next step in the checkout process.

Please note: the ship-to country is fixed to the value you have selected on the shopping cart page. To change it, please return to the shopping cart. You will only be displayed with ship-to countries that are allowed for / associated with your organization. This selection cannot be changed.

Enter a new shipping address

If you do not have any shipping addresses associated with your company profile or decide to ship your order to a different destination, you can always enter a new order address.

Click on the 'Select Shipping Address' drop down.
Select the 'new address' value from the drop down menu.
Enter all required address data.
Press the 'Continue to payment' button an proceed to the next step in the checkout process

Please note: if you want to setup a new standard shipping address for your company profile which appears in the 'select shipping address' drop down menu, you can do so on the my account page. If you need guidance on how to setup new shipping address, please click here.

Why can't I change the ship-to country?

The ship-to country is selected in the shopping cart to calculate the correct prices, tax and shipping rates as well as the remaining credit limit. If you want to change the ship-to country, please navigate back to the shopping cart.

Please note: you will only be displayed with ship-to countries that are allowed for / associated with your organization. This selection cannot be changed.

Providing a PO number

If you want to enter a purchase order number to your order which is referenced on your invoice you can do so on the address page during the checkout process. To do so, please:

Access the address page in the checkout process by clicking on the 'Checkout now' button on the shopping cart.
Enter your PO number in the 'Purchase Order Number' textbox.
Press the 'Continue to payment' button to proceed to the next step in the checkout process.

If you want to learn more, please refer to our "How to" videos and click here

Placing an order on Courseware Marketplace

Step 3: Payment Page

Payment Security (SSL)

Courseware Marketplace uses SSL encryption to protect your confidential user and payment data.

Details: The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.

Payment Security (PCI DSS Compliance)

The Courseware Marketplace is PCI-DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.

Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually — by an external Qualified Security Assessor (QSA). In addition, arvato conducts quarterly penetration tests and security scans to ensure maximum data security.

What are my payment options?

Courseware Marketplace accepts credit card and invoice payments.

Please note: invoice payments are only available to customers who have an established credit limit with the Courseware Marketplace. To check if you are applicable and to apply for a credit limit, please check the 'Credit Limit Application' page in the 'My Account' section. Customers who have exceeded their credit limits or do not have a credit line with the Courseware Marketplace at all will be limited to credit card payment.

Invoice Payment

When you pay by invoice, your order will be charged against your credit limit. This requires that your credit limit status is in line. Your credit limit status is displayed on the following pages:

Balance of Account in the My Account Area
Shopping Cart
Payment Page in the checkout process

If your credit limit is okay, a green checkmark is displayed next to your limit status. If you exceeded your credit limit you will be limited to credit card payment.

Credit Card Payments

Courseware Marketplace accepts Master Card, Visa, and American Express.

Access the payment page in the checkout process by clicking on the 'Continue to payment' button on the address page.
Select your credit card from the 'Card Type' drop down.
Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
Press the 'Continue to review' button and proceed to the next step in the checkout process.

Please note: during the order submission process your credit card data will be authorized with the assigned payment service provider. If your card is invalid or other problems occur during the authorization process your order submission will be aborted. In this case, check your entered credit card data and try again. If the problem remains, please contact us for help.

What is a Card Security Code?

The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the internet or over the phone. The number appears only on the card itself, not on receipts or statements.

We ask for the security code CSC when you enter your payment information. This helps ensure that anyone placing an order on the Courseware Marketplace has the card in his or her possession and is not using a stolen credit card number.

Please note: each credit card company has a different name for the security code and puts it in a different place. For further reference, please check the tool tip on the payment site.

What happens if I exceed my credit limit?

In case you exceeded your credit limit, your payment options will be limited to credit card only. To enable invoice payment again you have to settle your open invoices. To do this, please check your open invoices in the 'My Account' area.

If you want to learn more, please refer to our "How to" videos and click here

Placing an order on Courseware Marketplace

Step 4: Order Review Page

On the order review page you can check all entered data for completeness and correctness before submitting the order.

How can I change any wrong entries?

If you check your order data and find any invalid data entries you can always jump to any previous step of the checkout process to correct your entries. To do this you can:

click on any previous step in the breadcrumb navigation at the top of the screen
or on any of the designated 'edit' buttons on the page

Enter a promotion code

Coupon codes can be redeemed in your shopping cart. Coupons are usually tied to an active marketing campaign and grant discounts for certain courses on the Courseware Marketplace. The amount or discount percentage may vary depending on the underlying marketing campaign. To redeem your coupon code, please proceed as following:

Access the 'Order Review' page by clicking on the 'Continue to review' button on the payment page.
Enter your coupon code in the 'Promotion Code' textbox.
Press the 'Redeem Code' button.
Your pricing is updated automatically and now lists the discount value.

Please note: coupon codes may be tied to certain conditions which must be fulfilled before the discount is granted (e.g. two specific courses must be added to the cart to receive the discount). For details, please check the provided campaign information or ask the person who provided you with the coupon code.

What is a digital invoice?

The digital invoice option is selected per default. This means that a digital invoice is sent to the e-mail address you entered during the ordering process. If you want to receive a physical invoice, please uncheck the box.

Submit your order

If you have reviewed all entries carefully for correctness and completeness you can submit your order. In order to submit an order, you first need to agree to the terms and conditions of Courseware Marketplace:

Access the 'Order Review' page by clicking on the 'Continue to review' button on the payment page.
Click on the 'purchase terms' link and carefully read the text.
Check the 'Purchase Terms' checkbox if you accept the purchase terms.
Click on the 'Submit Order' button.

Please note: during the order submission process your credit card data will be authorized with the assigned payment service provider. If your card in invalid or other problems occur during the authorization process your order submission will be aborted. In this case check your entered credit card data and try again. If the problem remains, please contact us for help.

If you want to learn more, please refer to our "How to" videos and click here

Placing an order on Courseware Marketplace

Step 5: Order Confirmation Page

The order confirmation page summarizes your order so you have all relevant information at a glance. You can review your order details and print out the confirmation page.

Review your order details

On the order confirmation page you are provided with an overview of your order details. You can review your order data and are provided with a link to the FAQ section and the customer support in case you immediately identify any problems. To continue shopping, click on the 'Courseware Homepage' button.

Please note: once your order has entered production no amendments can be accepted.

Print the confirmation page

If you need a printed version of the order confirmation, you have the chance to use the functionality to print the page by following these steps:

Click the 'Submit Order' button on the order review screen to proceed to the 'order confirmation' screen.
Click 'Print this page' button which opens a print dialog.
Modify the print dialog to your needs (quantity, formats etc.).
Print your confirmation page.

Distribute your digital Courseware

If you have purchased digital courses on Courseware Marketplace, the order confirmation page will provide you with an option to start the distribution process to your students:

Click the 'Submit Order' button on the order review screen to proceed to the 'order confirmation' screen.
Click on the 'Share Course' button in the 'Your Purchased Items' list.
You will be redirected to the class management page from where the licenses can be either printed out or distributed via e-mail.
If you need further instructions on how to distribute your digital courses, please click here.

Please note: for digital customized courses the course files first need to be assembled and therefore cannot be distributed right away. For these courses you will receive a separate e-mail telling you when the files are ready for distribution to the students. The e-mail will also contain a link which redirects you to the 'Digital Library' in the 'My Account' section from where the course distribution is initiated.

If you want to learn more, please refer to our "How to" videos and click here

Manage your account

How can I add new users to the Courseware Marketplace?

If you are the primary contact or admin user of your company you may add new users to the Courseware Marketplace and assign them one or multiple user roles. Each user roles has a pre-defined set of access rights for certain features and functionalities on the Courseware Marketplace. The following user roles exist today:

User roles and their access rights:

Primary Contact Person: the Primary Contact Administrator is allowed to set up other users, place an order, change the shipping address, send a welcome e- mail, and view the balance of account. An organization can only have 1 Primary Contact person.
Administrator: the Administrator is allowed to set up other users, place an order, change the shipping address, send an initial mail, and view the balance of account.
Order Contact Person: the Order Contact Person is allowed to place an order and change the shipping address.
Billing Contact Person: the Billing Contact Person is allowed to change the shipping address and view the balance of account.
Ship-To Contact Person: the Ship-To Contact Person is allowed to change the shipping address.
Microsoft Online Labs Contact Person: the Microsoft Online Labs Contact Person is the person assigned as a contact for the Online Labs Hosters. If no Microsoft Online Labs Contact Person is set, the Primary Contact Person will be assigned per default.

Add a new user

Click on 'My Account' in the main navigation.
Select 'User Management' in the left-hand navigation.
Enter the user’s first name, last name', and e-Mail address in the 'Create New User' section.
Select the 'User Role(s)' by marking the respective checkboxes. Please note that multiple selections are possible.
Press the 'Create' button to save the user to your organization.

Please note: it might take up to 24 hours until the new user has access to the Courseware Marketplace. The new user will receive a Welcome E-Mail to the provided e-mail address including a personalized link to activate his account.

Manage your account

How do I check the current users and their roles on the Courseware Marketplace?

All users associated with your organization are listed in the 'User Management' section. To check the user details and the provided access rights, you can browse through a list of all users or search for a specific user in the 'User Administration' section of the page.

Browsing through the users

To effectively browse through the 'Current Users', please consider the following hints:

You can sort the list for first name, last name, and e-mail in ascending or descending order by clicking on the matching headline in the grid.
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many entries, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Search for users

If you are looking for a particular user, you can use the search to look the user up.

Navigate to the 'My Account' area.
Select 'User Management' in the left-hand navigation.
Enter search criteria into the matching fields for 'First Name', 'Last Name' or 'E-Mail'.
Click the 'Search' button.
The list will refresh and show all users matching your entered search terms.

Manage your account

How do I edit or delete users?

You can edit or delete users from the Courseware Marketplace.

Edit an existing user

Click on 'My Account' in the main navigation.
Select 'User Management' in the left-hand navigation.
Search for the user you would like to edit. If you need advice on how to find a user, please click here.
Press the 'Edit' button next to the user’s name.
Make the changes to First Name, Last Name, or User Role.
Press the 'Confirm and Save Changes' button to save the edited user data.

Please note: it might take up to 24 hours until the changes to the user profile become active on the Courseware Marketplace.

Delete an existing user

Click on 'My Account' in the main navigation.
Select 'User Management' in the left-hand navigation.
Search for the user you would like to edit. If you need advice on how to find a user, please click here.
Press the 'Delete' button next to the user’s name. An overlay message pops up and asks you to confirm the deletion.
Press the 'Yes' button in the overlay to confirm your action.
The user is deleted from the organization and cannot sign in to the Courseware Marketplace anymore.

Please note: not all users are given access to all areas of the Courseware Marketplace or are allowed to change data. Please click here for more information about each role’s access rights.

Manage your account

How do I resend Invitation Mails?

If a user did not receive his Welcome E-Mail or has lost it, you can resend it by following the steps below:

Click on 'My Account' in the main navigation.
Select 'User Management' in the left-hand navigation.
Search for the user you would like to edit. If you need advice on how to find a user, please click here.
Press the 'Edit' button next to the user’s name.
Press the 'Submit' button in the 'Send Welcome E-Mail' section.
The E-Mail is resent and the user can set a password to enter the Courseware Marketplace.

Please note: if a user has lost his Welcome E-Mail or has trouble receiving it, the user might also use the 'forget password' functionality on the login page to set the initial password.

Manage your account

How can I add a new shipping address to my address book or edit an existing shipping address?

If you are shipping courses to a fixed destination, it is useful to save the shipping address in your address book.

Enter a new shipping address

Click on 'My Account' in the main navigation to navigate to the 'User Profile' page.
Click on the 'Create new address' button below the current default shipping address.
Enter a name for your shipping address in the 'Name of Shipping Address' textbox (with this name, it will be listed in the address selection drop down menu).
Enter all other required fields and press the 'Save' button.
Your address is stored to the user profile and can be selected on the address page.

Please note: a maximum of 15 shipping addresses per organization are allowed. You will only be displayed ship-to countries that are allowed / associated with your organization. This selection cannot be changed.

Edit an existing shipping address

To edit an existing shipping address in your address book, please proceed as follows:

Click on 'My Account' in the main navigation to navigate to the 'User Profile' page.
Click on the 'Select Shipping Address' drop down.
Select the shipping address you want to edit.
Click the 'Edit' button and adjust/complete the information.
Make the necessary changes to the address data.
Click the 'Save' button to store the changes to your user profile.

Please note: you will only be displayed with ship-to countries that are allowed for / associated with your organization. This selection cannot be changed.

Manage your account

Where can I change my billing address or user profile data?

The Courseware Marketplace lists the billing address which is associated with your company profile.

Please note: due to existing Microsoft business regulations, the billing address and user profile data can only be changed on the Microsoft PMC. To access your partner profile on PMC, please click here. Be aware that it might take a couple of days until your changed data is replicated into the Courseware Marketplace.

Where can I subscribe or unsubscribe to Fresh Edition Notification Mails?

If you want to change your subscription of Fresh Edition Notfication e-mails, please follow the steps below:

Navigate to the 'My Account' area and click on the 'User Profile' link in the left hand navigation.
Review your settings for the 'Fresh Edition Notification e-mail' under 'Your Profile Data' and select the desired subscription status.

Please note: you can always opt-in or out of Fresh Edition Notification e-mails again. This is the only setting under 'Your Profile Data' that you may change.

Manage your orders

Where can I check my orders and the order status?

Your previous orders as well as any previously created customized courses are listed in the order history section of the Courseware Marketplace. To access your order history:

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation
Check the 'Your Orders' list for any previously placed orders
Check the 'Customized Courses' list for any customized courseware you have previously created

Browsing through the previously placed orders

The 'your orders' list, shows all previously placed orders with their current status. The following status can be displayed:

New: for recently submitted orders
In process: for orders that are currently in production
Shipped: for order that have been shipped
Cancelled: for cancelled orders

To effectively browse through the 'your orders' or 'customized courses' list, please consider the following hints:

You can sort the list by means of arrows in ascending or descending order (for order date, order number, PO number, order total, order status, course number, course title, quantity, and price).
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Search for orders in the order history

By default, the 'Your Orders' list will display all orders that have been previously placed on the Courseware Marketplace. In addition, all previously created customized courses will be listed in the 'Customized Courses' list. If you are looking for a particular order or customized course you can use the order search to look it up.

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', or 'PO Number'
Optional: click on the 'from' and 'to' fields to select a date range for your search
Click the 'Search' button.
The matching search results are displayed in the 'your orders' list
If the list of matching orders contained any customized courses, these are displayed in the 'Customized Courses' list at bottom of the page

Please note: the search result list only contains orders which meet your entered search criteria as well as the selected data range. Please be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results. If you are getting no search results try to reduce the number of search terms or remove the selected date range.

Manage your orders

How can I track my shipments?

You can track the status of previously placed orders in the order history. If you already have received a shipping confirmation (or your order status has been set to 'shipped', you can also track the shipment:

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
Search for your order in the 'Order History'. If you need guidance on how to search in your order history, please click here.
Click on the 'Track your order' link below the order status field.
A pop-up window opens and provides you with the detailed shipping information.

Please Note: the track your shipment information might not be available in all regions or for all carriers.

Manage your orders

How can I review details about my previous orders?

You can review detailed information about previously placed orders in the order history on the Courseware Marketplace. Please follow the steps below to get to the order history details page:

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
Search for the order you want review in the 'Order History'. If you need guidance on how to search in your order history, please click here.
Click on the 'Details' button besides the desired order in the 'your orders' list.
You are navigated to the order history details page.
Click on the 'Back to order history' button to get back to the search results of the order history page.

Manage your orders

Can I place a re-order?

Yes, the Courseware Marketplace allows you to restore any previously submitted shopping carts or any of your customized courses.

Re-order an entire order

The order history page lists all previously place orders. If you want to re-order a previously submitted order, please follow these steps:

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
Browse or search for the order you want to re-order in the 'Order History'. If you need guidance on how to search in your order history, please click here.
Click on the 'Re-order' button besides the desired order.
All courses which belonged to that order are added to the cart.

Please Note: during the re-order process, the Courseware Marketplace checks the availability of all courses. If your order included courses which have been officially retired, these courses will be removed from your selection. A message will be displayed at the top of the screen to inform you about this action.

Re-order a customized course

The course customization process can be very time consuming. For your convenience all previously ordered customized courses are listed on the order history page in the customized courses list, available for re-ordering. To re-order a customized courses follow these steps:

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
Browse or search for the course you want to re-order in the 'Order History'. If you need guidance on how to search in your order history, please click here.
Click on the 'Re-order' button besides the course.
Your course is added to the cart.

Please note: If you want to edit your customized course, please go to the cart and use the 'Edit' button to transfer the course back to the course configurator. Be aware that during the re-order process, the Courseware Marketplace checks the availability of all course modules. If your course includes modules of courses which have been officially retired, you may not be able to re-order your customized course again.

Manage your orders

How can I distribute digital courses to my students?

The digital library lists all previously purchased digital courses and allows you to distribute the redemption codes for the digital courses to your students.

Browsing through your digital course list

The 'digital courses' list shows all previously purchased digital courses. To effectively browse through the list, please consider the following hints:

Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
You can sort the list by means of arrows in ascending or descending order (for order date, order number, PO number, order total, order status, course number, course title, quantity, and price).
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count ,

Search for ordered digital courses

By default, the digital library page will display all digital courses that have been previously purchased on the Courseware Marketplace. If you are looking for a particular course you can use the search to look it up.

Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', or 'PO Number'.
Optional: click on the 'from' and 'to' fields to select a date range for your search.
Click the 'Search' button.
The matching search results are displayed in the 'digital courses' list.

Please note: the search result list shows all digital courses which meet your entered search criteria as well as the selected data range. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the digital course to be listed in the search results list. If you are getting no search results, try to reduce the number of search terms or remove the selected date range.

Distribute your digital courses

Please note that the Courseware Marketplace automatically creates a "virtual class" for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of courses you have purchased on the Courseware Marketplace. These license keys need to be distributed to the students. The license key distribution can be initiated from your digital library in the 'my account' area.

Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
Search for the course you want to distribute in your 'Digital Library'. If you need guidance on how to search your digital library, please click here.
Click the 'Share' button besides the selected course
You are navigated to the 'Class Details' page on the management dashboard.

After you have clicked on the "Share" button on the Courseware Marketplace you will be redirected to the "Class Management" Site on the management dashboard. On this page you will see all licenses which are associated with your virtual classroom.

All licenses for the selected class are listed in the 'Class Overview' list. In its initial state, the list will only contain the license numbers which all have the status 'not redeemed'. When distributing the licenses to the students, you have two different options: distribution via e-Mail or PDF print out. If you are sending out licenses for the first time, you can send out multiple licenses at once.

Select Licenses for e-mail distribution

The e-mail distribution is most interesting for students who want to access their course materials prior to class or for students who do not attend in-house class sessions at all. The e-mail contains the student's license key as well as all other relevant information on how to unlock the digital courseware.

For all license keys that have not been sent out yet, you can select the mass distribution via e-mail. To send out multiple keys via e-mail, please follow the steps outlined below:

Navigate to the 'Class Details' area on the management dashboard by clicking on the 'Share' button in your 'Digital Library' in the 'My Account' section.
Mark the checkbox for all licenses you want to distribute via e-Mail in the 'Class Overview' list.
Click the 'Send e-mail to selected' button below the 'Class Overview' list.
You are navigated to the 'E-Mail Distribution' page on the management dashboard.

Send out licenses via e-mail

Enter the student's e-mail address into the 'User E-Mail' textbox.
Enter the student's name into the 'User Name' textbox.
Repeat the process for all selected licenses.
Optional: edit the e-mail text in the lower part of the e-mail.
Click the 'Send E-Mail(s)' button at the bottom of the page to conclude the e-mail distribution.
You are navigated back to the 'Class Details' page on the management dashboard, the status of the selected licensed has switched to 'Delivered'.

Please note: if you want to resend a license at a later stage (e.g. due to a typo in the e-mail address) you can do it on a license by license basis by clicking on the E-Mail button right beside the license. Be aware that that license keys which have been redeemed, cannot be distributed or print out again.

Select Licenses for PDF print out

PDF print outs are best suited for in class trainings. The print out contains the student's license key as well as all other relevant information on how to unlock the digital courseware

For all license keys which have not been printed or sent out yet, you can select the mass print out option. To print out multiple keys at once, please follow the steps outlined below:

Navigate to the 'Class Details' area on the management dashboard by clicking on the 'Share' button in your 'Digital Library' in the 'My Account' section.
Mark the checkbox for all licenses you want to distribute via e-Mail in the 'Class Overview' list.
Click the 'Print selected' button below the 'Class Overview' list.
A PDF document will be listed in a separate window. The number of pages is identical to the number of selected licenses.
Print out the PDF and distribute in to your students.
If you are finished with the print out, the status of the selected licensed will switched to 'Delivered'.

Please note: if you want to re-print a license at a later stage you can do it on a license by license basis by clicking on the PDF button right beside the license. Be aware that that license keys which have been redeemed, cannot be distributed or print out again.

License Statuses

The licenses can have the following statuses:

New - the license has not been sent or redeemed yet.
Delivered - the license has been printed or sent via e-mail at least once.
Redeemed - the license has been redeemed by the user.
Deactivated - the license has been manually deactivated.

Manage your orders

Where can I find my customized courses?

Customized Courses are displayed in the 'Customized Courses' list at the bottom of the Order History page. By default, all customized courses that have been previously created on the Courseware Marketplace are displayed. If you are looking for a particular course, please use the order search:

Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
Search for the customized course in your 'Order History'. If you need guidance on how to search your digital library, please click here.

Manage your financials

How can I check my current credit limit consumption?

Every time you choose to pay by invoice, the invoiced amount is deducted from your credit limit total. To monitor your latest credit limit status, please navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation.

The 'Balance of Account' page will list your current credit limit consumption at the top right corner of the screen. The page displays the following values:

Credit Limit (Total) - your maximum credit limit with the Courseware Marketplace.
Credit Limit (Exposure) - sum of all outstanding invoices which run against your credit limit.
Credit Limit (Remaining) - your remaining credit limit with the Courseware Marketplace.

Manage your financials

Where can I see the invoices which run against my credit limit?

All open and settled invoices for your orders on the Courseware Marketplace are displayed on the 'Balance of Account' page. To access it, please navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation.

By default the 'Balance of Account' page shows all open and settled invoices in two separate lists. To search for a specific invoice, please proceed as following:

Search for invoices:

Enter your search term into the search field and press the 'Search' button.
Check the search results in the 'Open Invoices' and 'Settled Invoices' lists for your invoice
Optional: set a date range to reduce the number of search results and press the 'Search' button again

Please note: if you entered multiple search terms at the same time, all criteria need to apply for an invoice to be listed in the search results. If you are getting no search results, try to reduce the number of search terms or widen your selected date range.

To effectively browse through the 'Open Invoices' or 'Settled Invoices' list, please consider the following hints:

You can sort the list by means of arrows in ascending or descending order (for order date, order number, invoice number, due date, PO number, invoice amount, dunning, and status).
The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
If your list contains many invoices, you can flip the list pages backwards and forward by means of the arrows next to the page count ,.

Manage your financials

What happens if I exceed my credit limit?

In case you exceeded your credit limit, your payment options will be limited to credit card payments until you have settled your open invoices. Please click here for more information.

Manage your financials

How can I settle my open invoices with Courseware Marketplace?

The 'Balance of Account' page offers you the possibility to settle your open invoices to free up your credit limit. To do this, please follow the steps below:

Navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation
Check the 'Open Invoices' list to identify any open invoices you want to settle. If you need guidance on how to browse or search the 'Balance of Account' page, please click here.
To select invoices for payment, mark the checkbox right beside the invoice. Please note that you can select multiple invoices for payment.
If you made your selection, please click on the 'Continue to pay selected invoices' button.
An overlay opens up where you need to provide your credit card data.

Courseware Marketplace accepts Master Card, Visa, and American Express.

Select your credit card from the 'Card Type' drop down.
Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
Press the 'Pay per credit card now' button to conclude your payment.

Manage your financials

I have been set to 'order block' and can't place an order. What can I do?

If you are put on 'order block' you have at least one open invoice on Courseware Marketplace which is severely overdue. These invoices are labelled 'Dunning Level 3'. The different dunning levels on Courseware Marketplace are:

Dunning Level 1: 1 day after the invoice was due.
Dunning Level 2: 7 days after the invoice was due.
Dunning Level 3: 14 days after the invoice was due.

In order place new orders on Courseware Marketplace, you first have to settle all invoices that are labelled 'Dunning Level 3' on the 'Balance of Account' page. To settle your open invoice, proceed as follows:

Navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation.
Check the 'Open Invoices' list to identify any open invoices in 'dunning level 3'.
Select all invoices labelled 'Dunning Level 3' by marking the checkbox right beside the invoice. Please note that you can select multiple invoices for payment.
If you made your selection, please click on the 'Continue to pay selected invoices' button.
An overlay opens up where you need to provide your credit card data.

Courseware Marketplace accepts Master Card, Visa, and American Express.

Select your credit card from the 'Card Type' drop down.
Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
Press the 'Pay per credit card now' button to conclude your payment

With your overdue invoices settled, you should be able to place new orders on the Courseware Marketplace.

Manage your financials

How can I apply for a credit limit?

In order to pay orders by invoice, you first have to apply for a credit limit on Courseware Marketplace. To do so, please follow these steps:

Navigate to the 'My Account' area and click on the 'Credit Limit Application' link in the left-hand navigation.
Download the credit limit application form and fill out all required fields.
Follow the instructions on the site on where to send the form.

Manage your financials

Where can I get an overview about all course prices?

You can download an overview of the price list in the 'My Account' area. Please follow these steps:

Navigate to the 'My Account' area and click on the 'Price List Export' link in the left-hand navigation.
You can sort the price list by means of arrows in ascending or descending order for material number, title, pack type, language, and price.
The 'Records per Page' drop down per default displays 25 search results. Click the drop down to change the number of results.
Browse backwards and forward by means of the arrows next to the page count , .
Export the pricelist to Excel and download it to your computer by pressing the 'Export Pricelist' button.

How To Videos

Learn more about the Courseware Marketplace:

Skillpipe® Reader

Learn more about Skillpipe®

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Additional Information

Japanese Courses

Some Japanese courses may have formatting errors. Internet browsers do not fully support the Japanese language script as defined in the latest Unicode standard. As the Skillpipe® eReader is browser-based (both in the online and offline version), you may experience the same issues in Skillpipe®. We want you to know that we work very hard to ensure the quality of the digital courseware. As this is not an issue with the Skillpipe® eReader, there is nothing that can be done at this point in time by either arvato or Microsoft to address the issue. We sincerely apologize for the inconvenience this may cause.

Additional Information

Accessing your digital courses:

To receive the maximum possible benefit of your digital courses by being granted permanent access to your Skillpipe® course material, you have the following options to choose from:

Print: you can use the print functionality of Skillpipe®, to print course material.
Offline reader: you can save the course material to the Skillpipe® offline reader.

Getting Access to Courseware Marketplace – Management Dashboard

Do I need to register with the Management Dashboard?

No. All users of the Courseware Marketplace are automatically registered with the Management Dashboard. The access to the Courseware Marketplace Shop is granted to you by Microsoft. As soon as we receive your data from Microsoft, we will send out an invitation e-mail. The invitation e-mail contains your personal access link to the Courseware Marketplace.

Getting Access to Courseware Marketplace – Management Dashboard

How do I sign in to the Management Dashboard?

As soon as you registered with the Courseware Marketplace Shop, you will be able to use your user credentials to log in to the Management Dashboard.

Directly accessing the Management Dashboard

To directly access the Management Dashboard, please follow the steps below:

Navigate to the 'Sign In' screen by entering the following URL: management.skillpipe.com to your browser.
Enter your e-mail address and password.
Click the 'Sign In' button.
You are signed in to the Management Dashboard and navigated to the 'Class Management' screen.

Accessing the Management Dashboard via the Courseware Marketplace:

To access the Management Dashboard via the Courseware Marketplace, please follow the steps below:

Navigate to the 'login' screen by entering the following URL: shop.courseware-marketplace.com to your browser.
Enter your e-mail address and password.
Click the 'Sign In' button.
Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
Search for the course you want to distribute in your 'Digital Library'.
Click the 'Share' button besides the selected course
You are navigated to the 'Class Details' page on the management dashboard.

Remember my sign in data

You can save your sign in data to facilitate your next visit to the Courseware Marketplace:

Navigate to the 'Sign In' screen by entering the following URL: management.skillpipe.com to your browser.
Check 'Remember my sign in credentials' checkbox.
The system logs you in to the Management Dashboard and navigates you to the'Class Details' page. Your sign in data is saved.

Getting Access to Courseware Marketplace – Management Dashboard

How long is my session active?

Your session will expire after 60 minutes of inactivity. To continue with the class and license management, you need to sign in again.

Getting Access to Courseware Marketplace – Management Dashboard

How do I logout from the Management Dashboard?

To sign out from the Management Dashboard, please follow the steps below:

Press the 'Sign Out' button in the top right section of the navigation.
The system signs you out from the Management Dashboard and closes your session.

Getting Access to Courseware Marketplace – Management Dashboard

I have forgotten my password, how can I change it?

In case you have forgotten your password you can use the 'forgot password' functionality on the Courseware Marketplace. To set a new password, please follow the steps below:

Navigate to the 'login' screen by entering the following URL: shop.courseware-marketplace.com to your browser.
Click the 'Forgot your password?' link on the 'login' screen.
Enter the e-mail address you are registered with and press the 'Submit' button.
Check your e-mail inbox and click on the provided link.
You will be redirected to the 'set password' page which opens in a new window.
Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
Press the 'Submit' button.
You are informed that your password has been changed successfully.

Distribute your licenses

From where can I distribute my license keys?

The Courseware Marketplace automatically creates a 'virtual class room' for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of courses you have purchased on the Courseware Marketplace. There are two ways to access the 'Class Details' screen which represents the virtual class room on the Management Dashboard:

Navigate to the Class Details screen within the management dashboard

To directly access the 'Class Details' screen from within the Management Dashboard, please follow the steps below:

Navigate to the 'Sign In' screen by entering the following URL: management.skillpipe.com to your browser.
Enter your e-mail address and password.
Click the 'Sign In' button.
You are signed in to the Management Dashboard and navigated to the 'Class Management' screen.
Search for the matching class and click on the 'Details' button.
You are navigated to the 'Class Details' screen which lists your digital license keys.

Access the Class Details screen via the Courseware Marketplace:

To access Class Details screen on the Management Dashboard via the Courseware Marketplace, please follow the steps below:

Navigate to the 'login' screen by entering the following URL: shop.courseware-marketplace.com to your browser.
Enter your e-mail address and password.
Click the 'Sign In' button.
Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
Search for the course you want to distribute in your 'Digital Library'.
Click the 'Share' button besides the selected course
You are navigated to the 'Class Details' page on the management dashboard which lists your digital license keys.

Distribute your licenses

How can I distribute my license keys?

You have 2 options to distribute license keys to the students:

Distribution of license keys by printing out a PDF license key redemption form. The PDF will include the license key and walk your students step by step through the courseware redemption process. PDF print outs are a great way to support onsite trainings where the license key redemption forms are handed to the students prior to the first training session. You can decide to either distribute single license keys or opt for mass distribution by printing several PDFs at once.
Distribution of license keys by sending out an e-mail to your students. The e-mail will include the license key and walk your students step by step through the courseware redemption process. The advantage of the e-mail distribution is that your students can access the content right away even before the training sessions start. You can decide to either distribute single license keys or opt for mass distribution by sending out several e-mails at once.

Depending on which way of distribution you chose, the respective status for the license key(s) is updated to 'printed' or 'mail sent'. This should help you to immediately identify 'new' license keys and avoid distributing license keys more than once.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

PDF distribution: Print a batch of license key redemption form

Please follow the steps below to'print a batch of license key redemption forms' at once:

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Check the checkboxes for the license keys you would like to distribute to your students.
Mark the checkboxes for all licenses you want to distribute via e-Mail in the 'Class Overview' list.
Click the 'Print selected' button below the 'Class Overview' list.
A PDF preview window opens up. The number of pages is identical to the number of selected licenses.
Print the license key redemption forms and distribute in to your students. Please make sure to print all pages of the PDF document.
The status of the license keys is changed to 'printed'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

PDF distribution: Print a single license key redemption form

Please follow the steps below to 'print a single license key redemption form':

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Click the 'PDF' button next to the license key you would like to print in 'Class Overview' list.
A PDF preview window opens up.
Print the license key redemption form.
The status of the license key is changed to 'printed'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

E-Mail distribution: send of batch of license key redemption mails

Please follow the steps below to 'e-mail a batch of license key redemption mails' at once:

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Check the checkboxes for the license keys you would like to distribute to your students in the 'Class Overview' list.
Click the 'Send e-mail to selected' button below the 'Class Overview' list.
You are navigated to the 'E-Mail Distribution' page.

E-Mail Distribution Page

Enter the required information into the 'E-Mail Address' and 'Recipient' text fields.
Repeat the process for all selected licenses.
Optional: adjust the 'Signature' text field of the e-mail template.
Click the 'Send E-Mail(s)' button.
You are navigated back to the 'Class Details' page; the status of the license key is changed to 'mail sent'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

E-Mail distribution: send a single license key redemption mail

Please follow the steps below to'e-mail a single license key redemption mail':

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Click the 'E-mail' button next to the license key you would like to send out in the 'Class Overview' list.
You are navigated to the 'E-Mail Distribution' page.

E-Mail Distribution Page

Enter the required information into the 'E-Mail Address' and 'Recipient' text fields.
Repeat the process for all selected licenses.
Optional: adjust the 'Signature' text field of the e-mail template.
Click the 'Send E-Mail(s)' button.
You are navigated back to the 'Class Details' page, the status of the license key is changed to 'mail sent'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

Distribute your licenses

How do I conduct a bulk upload of e-mail addresses for license code distribution?

To facilitate the upload of e-mail recipients of license codes, you need to download an Excel spreadsheet which you can use to copy and paste your recipient names and e-mail addresses into and upload them to the Management Dashboard.

For bulk upload of e-mail addresses, please follow the steps below:

Navigate to the 'Class Details' screen. If you need more information on how to navigate to this screen, please click here.
Select the license codes you would like to distribute by checking the boxes and click the 'Send e-mail to selected' button.
Download the 'RecipientsTemplate' Excel template and save it to your local hard drive.
Open the Excel spreadsheet and enter the e-mail address as well as the recipient names in the matching columns. Save the changes. Click on the 'Browse' button to select the prepared file for upload.
Click the 'Upload' button to upload the file to the Management Dashboard.
The data gets populated into the matching fields and is displayed for review. If any data sets contain invalid data, it can be corrected directly on the site. If you choose to amend the Excel spreadsheet and upload it again, all previously populated data will be overwritten.
Optional: if you want to use a deviating signature line, please selected it from the drop down menu or press the 'Create New Signature' button to create a new one.
Press the 'Send E-Mails' button to conclude process and send the license codes to your students.

Distribute your licenses

How do I save or edit signature lines for license code e-mail distribution?

Each signature line can be stored with a unique name and can be used as required when distributing the license codes via the e-mail distribution system.

How do I create a new signature line?

To create a new signature line, please follow the steps below:

Navigate to the 'Class Details' screen. If you need more information on how to navigate to this screen, please click here.
Select the license codes you would like to distribute by checking the boxes and click the 'Send e-mail to selected' button.
Enter the e-mail addresses of the license code recipients either manually or via the Excel upload functionality. If you need more information on how to use the bulk upload of e-mail addresses, please click here
Press the 'Create New Signature' button to create a new signature.
A pop up window opens up, asking you to provide a signature title as well as the signature text. The signature title will be the name of you signature which is displayed in the 'Select Signature' drop down menu. Please note that it is only used for the signature selection and will not be visible to the students. The signature text contains the text body which will be sent to your students.
Click the 'Create New Signature'button to save the signature line and to make it available in the 'Select Signature' drop down menu.
Select the signature from the drop down menu and click the 'Send E-mails(s)' button to distribute the license codes to your students via e-mail.

How do I edit an existing signature line?

Since your already added signature lines may change slightly, the Management Dashboard allows you to edit or correct existing signatures before you distribute the license codes to your students.

For editing existing signatures, please follow the steps below:

Select the signature line you would like to update. If you need more information on how to create a signature, please click here
Click the 'Update Signature' button.
An 'Update Signature' pop up window opens, allowing you to make the necessary adjustments to the existing signature line. Click the 'Update Signature' button to save the changes to the signature line and make it available in the signature drop down menu.
Select the signature from the drop down menu and click the 'Send E-mails(s)' button to distribute the license codes to your students via e-mail.

Distribute your licenses

How can I check the status of the purchased license keys?

You can check the status of your purchased licenses on the 'Class Management' page or on the 'License Management' page. The status of the respective license is indicated next to the license key. A license key can have the following status:

New – The license key has not been printed or sent out to a student yet
Printed – You have printed the license key redemption form PDF already
Mail sent – You sent out the license key redemption already
Redeemed – A student has redeemed the license key. You can see the students e-mail address next to the license key.
Deactivated – You deactivated a redeemed license key. You can see the e-mail address of the student who redeemed the license key next to the license key.

Distribute your licenses

Can I re-send or re-print a license key?

You can re-send a license key e-mail or print a PDF as long as the student has not redeemed it yet. License keys with status 'redeemed' cannot be distributed any longer. The remaining option for license keys with redeemed status is to deactivate it. If you need more information on how to deactivate or re-activate a license key, please click here.

Distribute your licenses

How can I rename a class and/or assign a trainer to a class?

The initial class name is provided by the system when the order was submitted. It is comprised of the course number and provides a class numbering which indicates how many classes for the selected course exist within your organization.

On the 'Class Details' screen you have the possibility to change the class name from its initial name to something which better suits your organization and helps you to find the class in the future. To do so, please follow the steps below:

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Click the 'Class Name and Trainer Assignment' button.
A pop up window opens. In this window, please enter the preferred class name in the 'Enter a Class Name' textbox.
Optionally, you could also enter the trainer’s name in the 'Enter the trainer’s e-mail address' textbox.
Check your entries and press the 'Save' button.
Your entries are changed.

Manage your licenses

How do I search for users and check his associated classes?

You can search for a specific user by name or e-mail address and review the user’s associated classes and redemption codes. To look for a user, please follow the steps below:

Step1: Search for user

Click on 'User Management' in the main navigation.
Enter the user’s name or e-mail address and click the 'Search' button.
A grid opens which displays all users matching your search term.

Step2: Check the user’s classes

If you found the user you were looking for in step 1, click on the 'Details' button right beside the user. A grid opens which lists all classes the selected user belongs to.
By clicking on the 'Details' button next to a class, you are navigated to the 'Class Details' screen which lists all free and used redemption codes.

From this page you can start the distribution process for any open redemption code or proceed to the 'License Management' section to shift selected licenses into different classes. For more information, please click here.

Manage your licenses

I have too many licenses associated to my class. What can I do?

If you purchased more license keys than you need for one class or you need to shift license keys from one class to another. To do this you have two options:

Split Class/ Create a new class
Shift license keys between existing classes

Split Class/ Create a new class

If you have too many licenses in one class you can decide to split the class in order to shift the excess licenses to new or existing classes. To do this you can create new classes for your courses. To create a new class, please follow the steps below:

Create new class from 'Class Details' Page:

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Click the 'Split Class' button.
You are redirected to the 'License Management' page.
As you were coming from the 'Class Details' screen, the course and the class already have been pre-selected.
Click the 'Create new class' button on the top right corner.
Enter the 'Class Name' and, if applicable, 'Enter the trainer’s e-mail address (optional)' in the text fields.
Click the 'Save the new class' button to confirm the new class creation.
Repeat the process until you have set up a sufficient amount of classes for this particular course.
Start shifting your licenses from the source class to the newly created classes. To learn more about how to shift licenses between the classes, please click here.

Create new class from 'Class Details' Page:

Click on 'License Management' in the main navigation.
Select a course from the dropdown menu for which you would like to create a new class.
Click the 'Create new class' button on the top right corner.
Enter the 'Class Name' and, if applicable, 'Enter the trainer’s e-mail address (optional)' in the text fields.
Click the 'Save the new class' button to confirm the new class creation.
Repeat the process until you have set up a sufficient amount of classes for this particular course.
Start shifting your licenses from the source class to the newly created classes. To learn more about how to shift licenses between the classes, please click here.

Shift license keys between different classes

You can shift license keys between different classes. To do so, please follow the steps below:

Click on 'License Management' in the main navigation.
Select the course for which you would like to shift license keys.
Select the classes for which you would like to reallocate license keys from the 'Class Name' dropdowns for 'Class 1' and 'Class 2'.
Check the boxes for the license keys which you would like to transfer from one class to the other.
Use the arrows buttons to transfer the selected licenses from one class to the other. You could also drag and drop single license keys from one class to the other. For details about the drag and drop process, please check the section below.
Click the 'Save' button to the confirm changes made.

Shifting licenses via drag and drop:

Move the mouse cursor over the license key you want to move until the draggable appears.
Left-click on the license key so it is highlighted in green. Keep the mouse clicked.
You can now drag the license key left or right into the desired class.
Release the left mouse button once the license key is location in the right class.
Repeat the process for until all licenses are in their designated classes.
Click the 'Save' button to the confirm changes made.

Manage your licenses

How do I find free license keys?

You can check how many licenses are still open for a specific course. An open or free license is a license which has not been redeemed yet. Therefore the licenses in the following status will be considered 'free':

New – The license key has not been printed or sent out to a student yet
Printed – You have printed the license key redemption form PDF already
Mail sent – You sent out the license key redemption already

To do so, please follow the steps below:

Click on the 'License Management' link in the main navigation.
Select the course from the dropdown menu for which you would like to check for free license keys.
Check the 'Show free licenses only' checkbox for 'Class 1' or 'Class 2'.
Only free license keys will be shown.
If desired, you can create new classes or shift free licenses to other existing classes. To learn more about how to shift licenses between the classes, please click here.

Manage your licenses

A customer is not paying. How can I deactivate his course license?

If customers are not paying or other good reasons exist to remove their access rights to the digital course content, you can deactivate their license keys. With the deactivation of the license key, the customer will not have access to the course content anymore.

How can I deactivate a license key?

In case you have to deactivate a license key, please follow the steps below:

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Click the 'Deactivate' button next to the license key you would like to deactivate.
A popup window asks you to confirm that the selected license key should be deactivated. Click the 'Yes' button to confirm.
The status of the license key is set to 'deactivated'.
You can re-activate a license key by clicking the 'Activate' button next to the license key.

Please note: if the license key can only be re-activated for the same user it was initially assigned to. It cannot be redeemed by another user.

How can I re-activate a previously deactivated license key?

To re-activate a license key, it needs to have the status 'deactivated'. In case you want to re-activate a license key, please follow the steps below:

Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
Click the 'Activate' button next to the license key you would like to re-activate.
A popup window asks you to confirm that the selected license key should be re-activated. Click the 'Yes' button to confirm.
The status of the license key is set to 'redeemed'.

Please note: if the license key can only be re-activated for the same user it was initially assigned to.

It cannot be redeemed by another user.

FAQ

Courseware Marketplace

Relationship between arvato and Microsoft

Getting Access to Courseware Marketplace

About Microsoft Official Course On-Demand

Finding the right Courseware

Build your own Courseware

Order Microsoft Certification Exam Voucher on the Courseware Marketplace

Order Microsoft Official Courseware and Online Labs from an Authorized Lab Hoster on the Courseware Marketplace

Order Packaged Sets on the Courseware Marketplace

Order Microsoft Learning Product Vouchers on the Courseware Marketplace

Order Microsoft Online Labs and Learning Product Vouchers as an MPN

Order Microsoft Student Access Passes on the Courseware Marketplace

Placing an order on Courseware Marketplace

Manage your account

Manage your orders

Manage your financials

How To Videos

Skillpipe® Reader

Additional Information

Management Dashboard

Getting Access to Courseware Marketplace – Management Dashboard

Distribute your licenses

Manage your licenses

Related Topics

Relationship between arvato and Microsoft

Who is arvato?

Relationship between arvato and Microsoft

What is Skillpipe®?

Relationship between arvato and Microsoft

What services will arvato provide?

Getting Access to Courseware Marketplace

How do I register with the Courseware Marketplace?

Getting Access to Courseware Marketplace

How do I login to the Courseware Marketplace?

Invitation e-mail

First login: create a new password

Remember my sign in data

Getting Access to Courseware Marketplace

How long is my session active?

Getting Access to Courseware Marketplace

How do I logout from the Courseware Marketplace?

Getting Access to Courseware Marketplace

I have forgotten my password, how can I change it?

About Microsoft Official Course On-Demand

What is Microsoft Official Course On-Demand?

About Microsoft Official Course On-Demand

What is included in the courses?

About Microsoft Official Course On-Demand

What is important for students to know before redeeming a voucher code?

About Microsoft Official Course On-Demand

Where do students access Microsoft Official Courses On-Demand?

About Microsoft Official Course On-Demand

What information is available on a student’s MOC On-Demand landing page?

Finding the right Courseware

How can I search for specific Courseware?

Browsing the catalogue

Using the product search

Filtering the search result list

What are the available product filters?

Finding the right Courseware

Where can I find detailed information about the course?

Can I preview my desired course?

What can I do with the listed course modules?

Select the delivery method: print or digital

Finding the right Courseware

What are Fresh Editions?

How can I purchase Fresh Editions?

How can I get access to previous or future revisions?

So in case revision A is not available on Courseware Marketplace anymore, I can just buy revision B?

What happens to redeemed licenses when a new revision is released?

How will I be notified about the release of a new revision?

Is it important to purchase or redeem licenses codes before or after a new revision is released?

Will licenses that have been purchased before the implementation of Fresh Editions offer the same functionality as licenses that are purchased after?

Is every digital courseware a Fresh Edition?

Does Fresh Editions work with customized digital courseware?

Finding the right Courseware

How can I add courses to my shopping cart?

Finding the right Courseware

How do I access certificates?